Brianna Mason
Elk Grove,CA
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Lux Nail Lab Inc
Sacramento, CA
04.2021 - Current
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided primary customer support to internal and external customers.
- Processed customer adjustments to maintain financial accounts.
- Recorded account information to open new customer accounts.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Updated account information to maintain customer records.
- Recommended products to customers, thoroughly explaining details.
Manicurist/Pedicurist
Self Employed
Elk Grove, United States
02.2018 - Current
- Prepared nail beds and cuticles, shaped nails and applied polish for over 10 daily customers
- Maintained master appointment calendar covering all customer visits, employee schedules and special events with 100% accuracy
- Cleaned and sanitized equipment and workstation to pass 1 health and safety inspections
- Implemented deals for specialty services such as acrylic nails to increase revenue by 80%
- Oversaw periodic safety inspections, patrol service and immediate response to all safety-security situations
Customer Service Cashier
Color Me Mine
Elk Grove, United States
09.2017 - 02.2018
- Counted money in drawers at beginning and end of each shift to ensure amounts were correct
- Educated customers on promotions to enhance sales
- Maintained reports of transactions and greeted customers when entering and leaving establishment
- Resolved customer complaints and maintained clean and tidy checkout area
- Counted cash in register drawer at beginning and end of shift
- Restocked, arranged and organized merchandise in front lanes to drive product sales
- Used POS system to enter orders, process payments, and issue receipts
- Checked prices for customers and processed items sold by scanning barcodes
Sales Associate
Old Navy
Elk Grove, United States
11.2016 - 01.2018
- Applied security and loss prevention training toward recognizing risks and reducing store theft
- Maintained organized, presentable merchandise to drive continuous sales
- Analyzed and properly processed product returns, assisting customers with finding alternative merchandise to meet needs
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise
- Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue
- Answered customer questions regarding sizing and accessories and explained how to properly care for merchandise
- Prepared cash deposits up to $200 with zero discrepancies
- Educated customers on promotions to enhance sales
Education
Medical Assisting
Valley High School
Sacramento, CAHigh School Diploma -
Sheldon High School
Sacramento, CAHigh School Diploma - Nursing
Sacramento City College
Sacramento, CASkills
- Curriculum development
Strategic planning
Department collaboration
Documentation
Regulatory compliance
Equipment maintenance
Verbal and written communication
Organizational abilities
Multitasking strength
Recordkeeping
Testing administration - Upbeat and Positive Personality
- Efficient and Detail-Oriented
Multitasking strengths
- Upselling Products and Services
- POS Systems and Ordering Platforms
- Order and Refund Processing
- Customer Service and Assistance
Certification
- First Aid Certification
- CMA - Certified Medical Assistant
Timeline
Customer Service Representative
Lux Nail Lab Inc
04.2021 - Current
Manicurist/Pedicurist
Self Employed
02.2018 - Current
Customer Service Cashier
Color Me Mine
09.2017 - 02.2018
Sales Associate
Old Navy
11.2016 - 01.2018
Medical Assisting
Valley High School
High School Diploma -
Sheldon High School
High School Diploma - Nursing
Sacramento City College
- First Aid Certification
- CMA - Certified Medical Assistant
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