Summary
Overview
Work History
Education
Skills
Certification
Work Preference
Software
Work Availability
Interests
Timeline
Generic
Rebecca Taylor

Rebecca Taylor

Customer Service Specialist
Indianapolis,IN

Summary

Dedicated business professional with over 25 years of experience in legal assistance and customer service roles. Proven track record in managing sensitive information, supporting legal proceedings, and enhancing customer interactions. Adept at multitasking and prioritizing tasks in fast-paced environments. Seeking to leverage my extensive legal and customer service background in a challenging new role.

Organized and skilled in coordinating team activities and files. Handling simultaneous daily requirements with results-driven and efficient approach. Knowledgeable about risk management principles and regulations.

Talented bringing extensive experience in risk management and administrative support. Offers excellent recordkeeping and document management abilities honed in fast-paced office environments. Focused on keeping company risk low by carefully checking team member work.

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.

Hardworking and passionate job seeker with strong organizational skills eager to secure a mid-level CRM/CSR position. Ready to help team achieve company goals.

Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.

Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm. Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines.

Overview

15
15
years of professional experience
1
1
Certification

Work History

Risk Management Specialist/Customer Service

Cherokee Funding, LLC
08.2021 - 07.2024
  • Responsible for identifying, analysing and mitigating potential risks that could impact the company’s financial stability or operations.
  • Verification Specialist - Reviewed and assessed applications or documents provided by potential clients to ensure completeness and accuracy. Verified such information by contacting relevant sources.
  • Customer Service: Assisted clients with document filing, addressed their inquiries regarding applications, and scheduled appointments with lawyers on their behalf.
  • Remote

Front End Customer Service

KROGER
05.2021 - 08.2021
  • Greet customers warmly, aid, and address any inquiries or concerns.
  • Accurately handle customer purchases, process payments through cash, credit/debit cards, or mobile payments.
  • Ensure a friendly and professional demeanour to enhance the customer experience.

Legal Assistant/Receptionist

The Tyra Law Firm
03.2019 - 03.2020
  • Provided legal and administrative assistance to Partner and two associate attorneys.
  • Greet clients, visitors, and guests, ensuring they feel welcomed and comfortable upon arrival.
  • Answer and direct incoming calls, take messages, and provide basic information to clients or direct them to the appropriate attorney or department.
  • Perform basic administrative duties, such as typing, photocopying, scanning, and faxing legal documents.

Litigation Paralegal/Case Manager

Morgan & Morgan
03.2015 - 10.2016
  • Managed all phases of trial preparation for a busy litigation team, contributing to successful case outcomes.

Legal Administrative Assistant

Tucker Hester Baker & Krebs, LLC
06.2013 - 06.2015
  • Civil Business/Bankruptcy Litigation Assistant to two senior associates; backup assistance to Senior Partner and assisted as backup for front desk receptionist coverage.

Contract Analyst for Anthem Blue Cross/Blue Shield - WellPoint
  • Reviewed, revised, and prepared benefit contracts in preparation of open enrolment; drafted basic benefit contracts for client submission via boilerplate templates.

Paralegal

Indiana Department of Insurance – Legal Department
06.2009 - 11.2011
  • Paralegal for the Indiana Patient Compensation Fund. Duties consisted of drafting pleadings, review, and summary of medical records; noticing depositions and subpoenas; case file maintenance; managed and maintained vendor service contracts for completion or renewal; drafted new contracts for service via boilerplate templates and performed various other assigned projects.

Education

Paralegal Assistant Program -

Houston Community College

Business Machines/Secretarial Science - undefined

Porter Business College

Skills

  • Civil Litigation
  • Bankruptcy
  • Trial Preparation
  • Customer Service
  • Sales Force Database
  • Microsoft Office Suite
  • Call Centre Customer Service
  • Typing: 70 – 75 wpm; Digital Dictation Transcribing; Proficient in Salesforce
  • I-Mac 2013, Microsoft Office Suite - Windows 80 - 10
  • Internal audits
  • Claims management
  • Compliance monitoring
  • Due diligence
  • Audit coordination
  • Information security
  • Insurance management
  • Credit risk analysis
  • Claim reviews
  • Risk reporting
  • Time management
  • Attention to detail
  • Multitasking and organization
  • Team collaboration
  • Verbal and written communication
  • Client relationship management
  • Customer needs assessment

Teamwork and collaboration

Friendly, positive attitude

Customer service

Problem-solving

Computer skills

Excellent communication

Organizational skills

Microsoft office

Dependable and responsible

Flexible and adaptable

Data entry

Decision-making

Critical thinking

Customer relations

Calm under pressure

Certification

Salesforce Beginner Certificate,

Loan Signing Agent Certificate,

Notary Public Certificate for the State of Indiana

Work Preference

Work Type

Full TimePart TimeContract Work

Work Location

RemoteHybrid

Important To Me

Work-life balanceFlexible work hoursWork from home optionPaid time off

Software

Salesforce, CRM software and Microsoft Office

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Interests

Travel, volunteer work and reading

Timeline

Risk Management Specialist/Customer Service

Cherokee Funding, LLC
08.2021 - 07.2024

Front End Customer Service

KROGER
05.2021 - 08.2021

Legal Assistant/Receptionist

The Tyra Law Firm
03.2019 - 03.2020

Litigation Paralegal/Case Manager

Morgan & Morgan
03.2015 - 10.2016

Legal Administrative Assistant

Tucker Hester Baker & Krebs, LLC
06.2013 - 06.2015

Paralegal

Indiana Department of Insurance – Legal Department
06.2009 - 11.2011

Business Machines/Secretarial Science - undefined

Porter Business College

Contract Analyst for Anthem Blue Cross/Blue Shield - WellPoint

Paralegal Assistant Program -

Houston Community College
Rebecca TaylorCustomer Service Specialist
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