Kyle Ocampo
Yonkers,NY
Summary
Dynamic professional with a proven track record in animal care and IT support, honed at Regeneron Pharmaceuticals and UBIT Public Sites. Excelled in animal behavior analysis and advanced IT troubleshooting, demonstrating exceptional problem-solving and customer service skills. Skilled in database management and adept at fostering positive outcomes in fast-paced environments.
Overview
6
6
years of professional experience
Work History
Animal Care Technician
Regeneron Pharmaceuticals, Inc.
03.2021 - 01.2022
- Performed routine husbandry care, health checks, and maintenance of laboratory mice in accordance with the IACUC and company guidelines.
- Ensured inventory was fully stocked with appropriate equipment, and sanitized before entering the vivarium.
- Documented overall laboratory conditions, tasks that were completed, and daily summaries.
- Observed animal behavior closely in order to identify any potential health issues or other problems requiring attention.
Research Lab Assistant
Comparative Bioacoustics Laboratory
12.2019 - 05.2020
- I studied the hearing and auditory temporal resolution in mice, compiling field observations and converting data to prepare for experiments and tests.
- Followed a strict feeding and housing schedule.
- Managed records and performed hourly data collection of calculated results.
- Maintained laboratory equipment with regular inspections, calibration and basic repairs
IT/Tech Squad Supervisor
UBIT Public Sites
08.2019 - 05.2020
- Responsible for admin, on-site technician, and help desk roles.
- Coordinated the hiring process, training, and management of IT consultants.
- Organized scheduling, formed timesheets, and enforced company guidelines/regulations.
- Advanced IT software troubleshooting dealing with virus remediation, software installation/upgrading, etc.
- Resolved customer-created tickets, imported/exported spreadsheet data entries, and updated multiple databases.
IT Consultant
UBIT Public Sites
08.2017 - 05.2019
- Assisted patrons with basic troubleshooting of HP printers and Windows/Mac software.
- Handled patron-printed documents and allocated them to alphabetized shelves.
- Restocked multiple in-campus sites, created end-of-shift Google Doc entries, and handled ticket escalation.
- Directed and informed patrons of appropriate on-campus departments/resources.
Offsite Volunteer
SPCA
08.2016 - 05.2017
- Enrichment, care, accommodation, and facilitation of animals within allotted atmosphere
- Aided in the adoption process of animals, customer interaction.
- Maintained accurate records of feeding logs and documented animal behavior in company databases.
Education
Bachelor of Science - Psychology, Minor in Biology
The University At Buffalo
Buffalo, NY01.2020
Skills
- OS X, Windows, IOS, Android
- Microsoft Office, Adobe, & Google Suite
- IT Support
- 100 WPM Type Speed
- Customer Service & Communication
- Conflict Resolution & Client Remediation
- Animal Enrichment & Care
- Animal Behavior Analysis & Documentation
- Database Management & Reporting
- Research & Laboratory Skills
Timeline
Animal Care Technician
Regeneron Pharmaceuticals, Inc.
03.2021 - 01.2022
Research Lab Assistant
Comparative Bioacoustics Laboratory
12.2019 - 05.2020
IT/Tech Squad Supervisor
UBIT Public Sites
08.2019 - 05.2020
IT Consultant
UBIT Public Sites
08.2017 - 05.2019
Offsite Volunteer
SPCA
08.2016 - 05.2017
Bachelor of Science - Psychology, Minor in Biology
The University At Buffalo
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