Kyle Ogle

• Managed IT support workflows using Autotask and Syncro ticketing systems; ensured SLA compliance and escalated complex issues to senior engineers.
• Delivered remote and on-site support using Kaseya VSA, Datto RMM, and Syncro RMM for endpoint management and automation.
• Maintained comprehensive documentation in ITGlue, including:
• Credential management (admin, end-user, OTP)
• Provisioning SOPs (Windows/macOS)
• Printer configurations (IP/Bluetooth)
• Network topology and domain tracking
• Monitored and mitigated endpoint threats using Datto EDR and SentinelOne; executed account lockdowns in Microsoft 365 and Google Workspace during security incidents.
• Performed Exchange Online mail traces, configured forwarding rules, and managed licensing and mailbox provisioning in Microsoft 365 Admin Center.
• Administered SharePoint Online sync and folder-level access control.
• Utilized Azure AD, PowerShell, and Active Directory for identity and access management.
• Conducted server diagnostics, including HDD mapping, RAID configuration, and performance troubleshooting.

Residential Service Technician Manager

• Built and repaired custom PC systems; performed diagnostics and BIOS-level configurations.
• Executed malware remediation using Malwarebytes and SentinelOne.
• Replaced hardware components (screens, batteries, RAM, SSDs, NVMe, CMOS) across multiple OEMs (Apple, Dell, Lenovo, Asus).
• Installed and configured residential security systems, home theater setups, and network infrastructure (extenders, APs).

• Directed daily operations across production, sales, and customer service for a commercial print shop.
• Supervised a cross-functional team including press operators, designers, and sales staff.
• Implemented workflow automation and inventory systems, reducing operational costs by 15%.
• Developed strategic growth initiatives, achieving 10% YoY revenue growth.
• Managed budgeting, financial reporting, and full P&L accountability.
• Negotiated vendor contracts to optimize material costs and delivery timelines.
• Ensured quality control standards for all printed deliverables and maintained high client satisfaction.

• Managed end-to-end recruitment for skilled trades roles (electricians, welders, HVAC techs, machinists).
• Averaged 15 placements/month, exceeding KPIs by 85%.
• Built and maintained talent pipelines using ATS, CRM, and sourcing platforms (LinkedIn, Indeed, job boards).
• Conducted technical interviews and candidate assessments; negotiated offers and facilitated onboarding.
• Provided clients with labor market insights and compensation benchmarking.
• Partnered with sales teams align recruitment strategies with client needs.

• Delivered personalized financial solutions, including loans, deposit accounts, and investment products.
• Originated and closed consumer loans (auto, personal, HELOC) in compliance with lending policies.
• Consistently exceeded monthly sales targets and contributed to branch growth.
• Processed high-volume transactions while ensuring regulatory compliance.
• Provided financial education and cross-sold services across departments (mortgage, wealth management).
• Resolved escalated member issues with professionalism and empathy.