Kyle Ost
Midlothian,VA
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
29
29
years of professional experience
1
1
Certification
Work History
Assistant Transportation Manager
Chesterfield County Public Schools
Chesterfield, New
08.2024 - Current
- Assisted in coordinating daily transportation schedules for student routes.
- Managed communication between drivers, school staff, and parents regarding transportation needs.
- Supported compliance with safety regulations and transportation policies for school buses.
Student Transportation Coordinator
Chesterfield County Public Schools: Transportation
Midlothian, VA
06.2020 - 08.2024
- Ensures compliance with all relevant laws and regulations pertaining to transportation operations.
- Enforce strict safety rules and regulations to protect drivers and students. Helps to minimize department liability.
- Proactively works with other departments, school officials, drivers, and parents, to prevent and resolve concerns.
- Performs duties of bus driver, area manger, office manager, and field trip coordinator when necessary
- Independently directs the coverage of routes in the event of driver absences, incidents, and breakdowns.
- Assist with the development, planning and implementation of school bus routes and the safe transportation of students.
- Dispatches personnel and vehicles in response to telephone or radio reports of emergencies.
- Collects data and prepares monthly reports on students, buses, programs and others as needed.
Bus Driver
CCPS Transportation Department
Midlothian, VA
02.2019 - 06.2020
- Operate a School bus in a safe and efficient manner according to all policies and procedures. Pick up and drop off students according to a set schedule.
Service Advisor
Brown's Volkswagen
Midlothian, VA
01.2018 - 02.2019
- Promptly responded to customer inquiries via phone, email or in person.
- Provided accurate estimates of repair costs, labor times and parts prices to customers.
- Developed strong relationships with customers by providing exceptional customer service.
- Resolved customer complaints in an efficient and courteous manner.
- Prepared invoices for services rendered and collected payments from customers.
- Used knowledge of services to recommend additional products and offerings to customers.
- Reviewed completed service orders to ensure that all work was done correctly, according to dealership standards.
- Used service skills and technical knowledge to ascertain issues and provide swift, successful resolutions.
- Examined records and papers to verify warranty and service contract coverage.
- Received outstanding feedback for providing attentiveness and patience when assisting dissatisfied customers.
- Compiled reports detailing sales volumes, product performance metrics, customer satisfaction ratings.
- Exceeded established service goals while leveraging customer service, sales and employee management best practices.
- Mentored junior team members and managed employee relationships.
- Prepared and evaluated CRM reports to identify problems and areas for improvement.
- Prevented key account losses by researching discrepancies and correcting problems.
- Liaised between customers and retail buyers to expedite orders and meet customer demands.
Service Manager
Nissan of Richmond
Richmond, VA
01.2016 - 02.2018
- Managed service staff to ensure customer satisfaction and compliance with company policies.
- Improved customer satisfaction ratings by listening to complaints and finding appropriate solutions to problems.
- Reviewed inventory levels and ordered supplies to keep products in stock.
- Prioritized and delegated daily work tasks to meet anticipated project goals.
- Conducted regular team meetings to discuss customer feedback, process improvements, and operational objectives.
- Motivated and supported employees to maintain low turnover.
- Hired and trained service department staff to drive performance.
- Managed inventory levels of parts necessary for servicing customers' needs.
- Created employee work schedules to keep shifts properly staffed.
- Monitored service performance metrics to identify areas of improvement.
- Coordinated with other departments within the organization to ensure seamless delivery of services.
- Guided department employees on changes from management.
- Analyzed existing processes for potential cost savings initiatives.
- Delegated work to staff, setting priorities and goals.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
- Mediated conflicts between employees and facilitated effective resolutions to disputes.
- Created and managed budgets for travel, training and team building activities.
Service Manager
Sheehy Nissan Mechanicsville
Mechanicsville, VA
06.2011 - 01.2016
- Managed service staff to ensure customer satisfaction and compliance with company policies.
- Improved customer satisfaction ratings by listening to complaints and finding appropriate solutions to problems.
- Reviewed inventory levels and ordered supplies to keep products in stock.
- Prioritized and delegated daily work tasks to meet anticipated project goals.
- Conducted regular team meetings to discuss customer feedback, process improvements, and operational objectives.
- Motivated and supported employees to maintain low turnover.
- Hired and trained service department staff to drive performance.
- Collaborated with customers to offer solutions to service needs.
- Created employee work schedules to keep shifts properly staffed.
- Upheld team productivity and quality objectives by setting and maintaining clear benchmarks for service.
- Pitched in to complete various duties during peak periods or employee absences.
- Created standard operating procedures for all service functions.
- Monitored service performance metrics to identify areas of improvement.
- Guided department employees on changes from management.
- Analyzed existing processes for potential cost savings initiatives.
- Delegated work to staff, setting priorities and goals.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
- Mediated conflicts between employees and facilitated effective resolutions to disputes.
- Created and managed budgets for travel, training and team building activities.
Assistant Service Manager
Victory Automotive Group
Richmond, VA
03.2004 - 06.2011
- Assigned tasks to technicians based on their skill level and experience.
- Resolved escalated customer complaints in a timely manner while keeping customers informed throughout process.
- Upheld team productivity and quality objectives by setting and maintaining clear benchmarks for service.
- Adhered to customer service standards to foster satisfaction and retention.
- Created written estimates and obtained customer consent to proceed.
- Assisted in developing service strategies and budgets to meet customer satisfaction goals.
- Monitored technician performance and provided feedback on areas needing improvement.
- Motivated and supported employees to maintain low turnover.
- Created training plans for new employees entering the service department.
- Implemented safety protocols designed to protect both customers' property as well as technicians’ wellbeing during repair work.
- Developed new processes to improve efficiency and effectiveness of services offered by the organization.
- Improved customer satisfaction ratings by listening to complaints and finding appropriate solutions to problems.
- Maintained relationships with vendors to ensure competitive pricing on parts and materials needed for repairs.
- Prioritized and delegated daily work tasks to meet anticipated project goals.
- Scheduled routine maintenance for equipment and vehicles used by the organization's service department.
- Created employee work schedules to keep shifts properly staffed.
- Guided department employees on changes from management.
General Manager
United power Sunroof Inc.
Clifton, NJ
05.1997 - 12.2003
- Oversaw day-to-day operations, assign weekly performance goals and ensure their completion, and accomplish your own goals Recruit, onboard, and train high-performing employees to achieve objectives for sales, profitability, and market share Maintain project timelines to ensure tasks are accomplished effectively Develop, implement, and maintain budgetary and resource allocation plans Delegate responsibilities to the best-qualified employees and enforce all policies, procedures, standards, specifications, guidelines, training programs, and cultural values Resolve internal staff conflicts efficiently and to the mutual benefit of all involved
Education
Certificate in Auto Specialties - Automotive Repair And Management
South Bergen Technical Center
Teterboro, NJ06-1991
Skills
- Data Entry
- Google Drive
- Analytical
- Team Building
- Supervision and Leadership
- Organizational Skills
- Communication
- Project Planning
- Maintenance & Repair
- Decision-Making
- Relationship Building
- MS Office
- Analytical and Critical Thinking
- Microsoft Office
- Flexible and Adaptable
Certification
- CDL Class B with School Bus, Passenger, Hazmat and Tanker endorsements
Timeline
Assistant Transportation Manager
Chesterfield County Public Schools
08.2024 - Current
Student Transportation Coordinator
Chesterfield County Public Schools: Transportation
06.2020 - 08.2024
Bus Driver
CCPS Transportation Department
02.2019 - 06.2020
Service Advisor
Brown's Volkswagen
01.2018 - 02.2019
Service Manager
Nissan of Richmond
01.2016 - 02.2018
Service Manager
Sheehy Nissan Mechanicsville
06.2011 - 01.2016
Assistant Service Manager
Victory Automotive Group
03.2004 - 06.2011
General Manager
United power Sunroof Inc.
05.1997 - 12.2003
Certificate in Auto Specialties - Automotive Repair And Management
South Bergen Technical Center