KYLE PAGAN
Chandler,AZ
Summary
Meticulous, ambitious, excellent at multitasking, and working under pressure. Broad industry experience including security, warehousing, and customer service.
Overview
13
13
years of professional experience
Work History
Dispatch Supervisor/Security Patrol Supervisor
LionHeart Security Services
Tempe, AZ
10.2019 - Current
- Supervised team of employees and provided training focused on maximizing overall performance.
- Implemented schedule and policy changes and collaborated with management to formulate new policies, procedures, and goals.
- Collaborated closely with other departments within the organization to optimize workflow processes across teams.
- Conducted regular audits on dispatcher call logs, identifying discrepancies and recommending corrective actions when necessary.
- Managed daily workloads, ensuring all available personnel were utilized effectively to meet service demands.
- Created a positive work environment through open communication channels and fostering teamwork among staff members.
- Streamlined dispatch operations by implementing efficient scheduling and routing strategies.
Under Cover Loss Prevention Associate
SEB Security
Phoenix, AZ
02.2019 - 10.2019
- Calculated response to detected theft attempts on basis of age and behavior of suspected perpetrator, erring on side of caution to insulate company from liability
- Implemented both individual and group training for executive and loss prevention personnel
- Carefully monitored and supervised customer's activities in store to detect signs of attempted theft
- Documented evidence of attempted theft and recovered merchandise for use in loss prevention report generation
- Routinely successful in deescalating hostile or combative situations
- Completed detailed and accurate reports on shoplifting incidents
Security Officer
Valley of the Sun Jewish Community Center
Scottsdale, AZ
03.2017 - 02.2019
- Monitored and authorized entrance and departure of vehicles, cargo trucks and visitors
- Circulated among visitors, patrons and employees to preserve order and protect property
- Wrote reports on property damage, theft, presence of unauthorized persons and unusual occurrences
- Monitored central alarm system for fire, intrusion, and duress alarms and responded when needed
- Denied entrance to the building to unauthorized persons
- Secured all doors in the office and main building after hours
- Screened all passengers, crew members and employees for weapons and contraband
- Maintained accurate and detailed logs of all events that occurred during each shift
- Directed guests around the building and answered questions regarding accessibility
Warehouse Associate
Pet Club
Apache Junction, Arizona
11.2015 - 02.2017
- Loaded products weighing up to 10,000 pounds onto trailers for delivery Moved freight, stock and other materials to and from storage and production areas and loading docks.
- Cleaned and maintained the warehouse in compliance with OSHA safety standards.
- Verified computations against physical count of stock.
- Operated forklifts and other heavy machinery safely.
Cash Transit Armed Guard
Tempe, AZ
03.2014 - 11.2015
- Operated and performed routine maintenance checks on armored vehicles.
- Delivered currency to banks and businesses Refilled ATM's and other cash storage machines Guarded currency in transit Collected currency from banks and businesses for accounting and processing.
Bank Protection Officer/Campus Security Officer
G4S Secure Solutions
Phoenix, AZ
07.2012 - 03.2014
- Monitored and authorized entrance and departure of employees and visitors
- Screened all passengers, crew members and employees for weapons and contraband
- Noted and followed up on any unusual behavior
- Circulated among visitors, patrons and employees to preserve order and protect property
- Wrote reports on property damage, theft, presence of unauthorized persons and unusual occurrences
- Operated detecting devices to screen individuals and prevent passage of prohibited articles into restricted areas
- Warned offenders about rule infractions and violations and verbally evicted violators from premises
- Monitored central alarm system for fire, intrusion, and duress alarms and responded when needed
- Patrolled commercial property and the associated parking garage
Security Dispatcher
Valley Protective Services
Chandler, AZ
08.2011 - 07.2012
- Kept track of the status of up to 300 personnel in the field
- Received and directed emergency and non-emergency service calls
- Dispatched security officers and coordinated efforts with police, fire, and medical services
- Kept digital and hard-copy records of all calls and reported incidents
Education
High School Diploma -
Apache Junction High School
Apache Junction, AZ2011
Skills
- Team leadership
- Self-motivated
- Extremely organized
- Data management
- Project management
- Strong verbal communication
- Reliability
- First aid certified
- Attention to detail
- Customer service skills
- Cash handling
- Documentation management
- Inventory control
- Employee Training
Timeline
Dispatch Supervisor/Security Patrol Supervisor
LionHeart Security Services
10.2019 - Current
Under Cover Loss Prevention Associate
SEB Security
02.2019 - 10.2019
Security Officer
Valley of the Sun Jewish Community Center
03.2017 - 02.2019
Warehouse Associate
Pet Club
11.2015 - 02.2017
Cash Transit Armed Guard
03.2014 - 11.2015
Bank Protection Officer/Campus Security Officer
G4S Secure Solutions
07.2012 - 03.2014
Security Dispatcher
Valley Protective Services
08.2011 - 07.2012
High School Diploma -
Apache Junction High School