Steven Cao
Houston,TX
Summary
Accomplished Security Patrol Supervisor with a proven track record at United Protective Services, enhancing safety through strategic patrol supervision and incident management. Expert in firearms safety and team leadership, demonstrated by optimizing security protocols and elevating training standards at Top Gun Range. Skilled in verbal communication, ensuring efficient team operations and customer satisfaction.
Overview
5
5
years of professional experience
Work History
Security Patrol Supervisor
United Protective Services
05.2024 - Current
- Improved overall security by conducting regular patrols and monitoring premises for potential threats.
- Optimized resource allocation by analyzing data trends in incidents reports, allocating patrol teams accordingly to improve coverage in high-risk areas.
- Preserved order during high-profile events by collaborating with event organizers to create comprehensive security plans tailored specifically to each occasion.
- Maintained a safe environment for staff and visitors by addressing security concerns promptly and professionally.
Firearms Instructor
Top Gun Range
11.2021 - 04.2024
- Remained current on industry trends and legislation, incorporating relevant updates into course materials as needed.
- Improved trainee accuracy by providing personalized coaching and feedback during live-fire exercises.
- Expanded the reach of the firearms training program by participating in industry conferences, networking events, and collaborating with other professionals.
- Ensured regulatory compliance by conducting thorough audits of facility equipment, safety protocols, and instructor certifications.
Store Manager
Malibu CBD
06.2019 - 10.2021
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
Education
Security Level 2
Top Gun Security
03.2024
Security Level 3
Top Gun Security
03.2024
High School Diploma -
Harmony School of Science
Sugar Land, TX05.2015
Skills
Patrol Supervision
Verbal and written communication
Team Leadership
Incident Reporting
Access Control
First Aid Training
Firearms Safety
Timeline
Security Patrol Supervisor
United Protective Services
05.2024 - Current
Firearms Instructor
Top Gun Range
11.2021 - 04.2024
Store Manager
Malibu CBD
06.2019 - 10.2021
Security Level 2
Top Gun Security
Security Level 3
Top Gun Security
High School Diploma -
Harmony School of Science
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