Kyle Palmer
Highgate Center,VT
Summary
Dynamic Lead Operator at Viatris with a strong focus on safety compliance and workflow optimization. Proven track record in enhancing production efficiency through process improvements and effective team collaboration. Skilled in machine maintenance and fostering a positive work environment, driving team performance and achieving high-quality standards.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Lead Operator
Viatris
Saint Albans, VT
01.2015 - Current
- Oversaw daily operations, ensuring compliance with safety and quality standards.
- Trained and mentored team members on equipment usage and operational procedures.
- Implemented process improvements to enhance production efficiency and reduce waste.
- Collaborated with cross-functional teams to resolve operational challenges and streamline workflows.
- Conducted regular inspections of machinery to maintain optimal performance and safety.
- Developed training materials for new hires, fostering a culture of continuous improvement.
- Analyzed operational data to identify trends and drive strategic decision-making initiatives.
- Fostered a positive work environment, promoting open communication among team members to address concerns or suggestions for improvement.
- Assigned tasks to team members based upon individual strengths and experience, realizing productivity and workflow improvements.
- Completed various testing procedures for optimum work performance.
- Conducted thorough quality control inspections prior to product shipment, ensuring adherence to customer specifications and industry standards.
- Tended equipment during operation and monitored readouts to determine areas of concern and quickly correct problems.
- Established strong working relationships with colleagues from different departments to facilitate collaboration and information sharing across functional areas.
- Performed safety checks on machines and production equipment.
- Properly set up machines at beginning of each shift and verified function.
- Enhanced team performance through regular training sessions and coaching on best practices.
- Maintained accurate records of production data, analyzing trends to identify areas for improvement or optimization opportunities.
- Served as a subject matter expert, providing guidance and assistance to junior operators in troubleshooting equipment malfunctions.
- Provided on-the-job training to newly hired workers and team members.
- Inspected products and machines to maintain quality and efficiency.
- Made sure that products were produced on time and are of good quality.
Assistant Service Manager
Handy Toyota
Saint Albans, VT
09.2006 - 01.2015
- Oversaw daily service operations, ensuring high-quality customer satisfaction and effective workflow management.
- Mentored service team members, fostering professional development and enhancing overall service delivery.
- Implemented process improvements that streamlined service procedures and reduced turnaround times.
- Analyzed customer feedback to identify areas for improvement in service offerings and staff performance.
- Collaborated with sales team to align service promotions with customer needs, driving engagement and retention.
- Met with customers to discuss service needs and develop effective and practical solutions.
- Improved customer satisfaction by addressing and resolving service-related concerns promptly and professionally.
- Managed a team of technicians to ensure timely completion of maintenance tasks and high-quality workmanship.
- Maintained accurate records of completed services, parts inventory, and customer communications to streamline processes.
- Developed strong relationships with customers, resulting in repeat business and increased loyalty.
- Established a positive working environment through fostering teamwork, providing support during challenging situations, and celebrating individual achievements.
- Followed up with customers during and after installations to verify satisfaction.
- Served as a knowledgeable point-of-contact for customers seeking information about vehicle maintenance requirements or troubleshooting advice.
- Provided exceptional customer service through clear communication, addressing concerns, and offering appropriate solutions.
- Developed written plans and obtained customer consent to proceed.
- Collaborated with sales staff to provide comprehensive support for new vehicle purchases and ongoing maintenance needs.
- Worked closely with upper management to develop strategic initiatives aimed at driving business growth and enhancing customer satisfaction.
- Ensured compliance with industry regulations by staying informed about changes in legislation or standards related to automotive repair services.
- Resolved customer complaints in professional and timely manner.
- Developed and maintained positive relationships with customers to build rapport and trust.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Worked as a service technician when needed to help work flow stay on schedule completing basic maintenance.
Pipefitter
Mountain Valley Sprinkler Systems
Williston, VT
10.2003 - 09.2006
- Installed and repaired piping systems for irrigation and fire protection applications.
- Interpreted blueprints and schematics to ensure accurate pipe layout and installation.
- Collaborated with teams to troubleshoot plumbing issues and implement effective solutions.
- Conducted regular maintenance checks on sprinkler systems to ensure optimal performance.
- Installed and maintained industrial piping fittings, valves, flanges and clamps to complete systems setup.
- Threaded pipes using piping machines.
- Followed safe work practices, which included fall protection and personal protective equipment.
- Read and interpreted blueprints, diagrams and other technical drawings to determine best installation methods.
- Installed new systems and connected piping to existing components by welding, bolting and threading.
- Enhanced safety by conducting regular inspections of tools and equipment, ensuring proper maintenance and functionality.
- Contributed to overall company success by maintaining a strong work ethic, adaptability, and commitment to delivering exceptional service on all projects undertaken.
- Performed tests to check quality of pipe and piping systems and make adjustments as necessary.
- Demonstrated versatility in skillset by working with various types of pipes such as PVC, copper, steel, cast iron among others.
- Replaced faulty parts and repaired structural damages to pipes and related components.
- Optimized material usage by accurately measuring and calculating required materials for each project, minimizing waste.
- Supported fellow team members in their tasks, fostering a collaborative work environment that prioritized both safety and efficiency.
- Maintained high-quality standards through consistent attention to detail while fitting pipes according to building code requirements.
- Appropriately fitted pipes by identifying dimensions, sizes, and shapes needed to replace faulty pipes.
- Improved project completion times by coordinating effectively with other tradespeople on large-scale industrial projects.
- Conducted comprehensive pressure tests to ensure integrity of piping systems, enhancing system reliability.
- Optimized workflow by organizing tools and materials beforehand, setting stage for efficient task execution.
- Measured, threaded, and cut materials to correct angles.
- Filled pipe systems with water and air to determine location of leaks.
- Used clamps and brackets to attach pipes to walls, structures, and fixtures.
- Operated drill motors, grinders, chop saws, hack saws, and burning torches to perform tasks.
- Interpreted blueprints to determine locations, quantities, and sizes of materials required.
- Cut and drilled holes in walls to permit passage of pipes.
Assistant Greenskeeper
Champlain Country Club
Saint Albans, VT
06.2001 - 09.2003
- Maintained turf quality by consistently mowing, watering, and fertilizing greens.
- Operated and maintained various landscaping equipment to ensure optimal performance.
- Assisted in implementing pest control measures to protect plant health and aesthetics.
- Collaborated with team members to execute seasonal planting and landscape design projects.
- Conducted routine inspections of greens to identify issues, ensuring timely resolutions and excellence in upkeep.
- Enhanced team collaboration by participating in weekly meetings with greenskeeping staff to discuss updates, challenges, and opportunities for improvement.
- Collaborated with head greenskeeper to develop effective maintenance schedules and plans.
- Prepared the course for various weather conditions by adjusting maintenance plans accordingly.
- Planted flowers, shrubs, trees, landscaping and sod.
- Mowed greens, tees, fairways and rough.
- Maintained healthy greens with appropriate aeration, topdressing, and overseeding practices.
- Assisted in maintaining excellent course conditions for member satisfaction and tournaments.
- Contributed to safe work environments by adhering to safety protocols and providing training to fellow team members as needed.
- Handled light custodial operations on golf course grounds and buildings.
- Maintained landscape using handheld equipment.
- Supported head greenskeeper in achieving long-term goals for course improvements and renovations.
- Delivered exceptional customer service to golfers by addressing concerns promptly and professionally.
- Removed debris and waste from outdoor areas.
- Cut trees and shrubs to shape and maintain landscape.
- Maintained gardening tools by replacing blades and fluids.
- Applied fertilizers and pesticides to outdoor areas according to safety standards.
- Utilized lawn striping methods for healthy grass growing and appearance.
- Assisted with irrigation system maintenance and repair.
Education
High School Diploma -
Bellows Free Academy
Saint Albans, VT06.2003
Skills
- Machine maintenance
- Safety compliance
- Lockout and tagout processes
- Team player
- Health and safety
- Hazardous materials handling
- Troubleshooting
- Workflow optimization
- Production schedule adherence
- Process management
- QA
- Excellent active listening
- Efficient multitasking
- Teamwork and collaboration
- Issue resolution
- Hand and power tools
- Manufacturing procedures
- Customer service
- Problem-solving
- Attention to detail
- Machine operation
- Valid Driver's license
- Heavy lifting
- Materials handling
- Tool operation
- Machine setup
- Production work
- Production procedures
- Data entry
- Hand-eye coordination
- Equipment operation
- Analytical thinking
- Chemical handling
- Staff management
- Equipment maintenance
- Residential construction
- Commercial construction experience
- Advanced troubleshooting
- Maintenance and repair
- Production line work
- Assembly procedures
- Equipment Repair
- Positive attitude
- Strong work ethic
- Teamwork
- Time management
- Punctual and reliable
- Worksite safety
Certification
• Certified in CPR
• Certified in confined spaces
Timeline
Lead Operator
Viatris
01.2015 - Current
Assistant Service Manager
Handy Toyota
09.2006 - 01.2015
Pipefitter
Mountain Valley Sprinkler Systems
10.2003 - 09.2006
Assistant Greenskeeper
Champlain Country Club
06.2001 - 09.2003
High School Diploma -
Bellows Free Academy