Kyle Pereira
Narragansett,RI
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Customer Relationship Advocate
Fidelity Investments
06.2022 - 06.2023
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Handled customer inquiries and suggestions courteously and professionally.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Night Shift Manager
Bonnet Liquors Inc.
04.2019 - 01.2022
- Prepared materials for following shift.
- Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities.
- Cooperated with coworkers to improve customer experience and manage storefront.
Education
Bachelor of Science - International Finance
Bryant University
Smithfield, RI05.2022
Skills
- Customer Relations
- Customer Service
Certification
- Securities Industries Essentials (SIE) License
- Series 7 License
Timeline
Customer Relationship Advocate
Fidelity Investments
06.2022 - 06.2023
Night Shift Manager
Bonnet Liquors Inc.
04.2019 - 01.2022
Bachelor of Science - International Finance
Bryant University
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