Kyle Pereira
Narragansett
Summary
Results-driven Team Lead known for exceptional productivity and efficient task completion. Specialize in team coordination, conflict resolution, and strategic planning. Excel in communication, leadership, and problem-solving, ensuring seamless operations and project success. Frequently praised as adaptable by my peers, I can be relied upon to help your company achieve its goals.
Overview
4
4
years of professional experience
Work History
Team Lead, Participant Services
Fidelity Investments
Smithfield
01.2025 - Current
- Promoted to leadership position in recognition of strong work ethic and provided exceptional customer service.
- Offered training and support to keep team members motivated and working toward objectives.
- Coordinated team resources to achieve project goals.
- Trained new staff in relevant processes and procedures.
- Assisted the manager in setting achievable goals for the team while monitoring progress towards them.
Multi-Product Associate
Fidelity Investments
Smithfield
11.2023 - 12.2024
- Provided exceptional customer service to ensure customer satisfaction.
- Answered customer inquiries via phone, email, and chat.
- Answered inbound calls, chats and emails to facilitate customer service.
Intern: Investment and start up foundation
Mallup Capital Group
Sevilla
09.2021 - 12.2021
- Market Research
- Studying ICT projects
- Supporting marketing department
Education
International Business Finance -
Bryant University
Narragansett, RI05.2022
Skills
- Spanish - Intermediate Level
- Excel
- Microsoft PowerPoint
- Project coordination
- Customer service
- Team leadership
References
References available upon request
Timeline
Team Lead, Participant Services
Fidelity Investments
01.2025 - Current
Multi-Product Associate
Fidelity Investments
11.2023 - 12.2024
Intern: Investment and start up foundation
Mallup Capital Group
09.2021 - 12.2021
International Business Finance -
Bryant University
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