Lila Nitta
San Rafael,CA
Summary
Detail-oriented team player with strong organizational skills. Dedicated to providing highest level of service to customers and creating pleasant work environment for staff.
Overview
3
3
years of professional experience
Work History
Hospitality Specialist
The Bungalow Kitchen By Michael Mina
05.2024 - Current
- Managed high-pressure situations with poise, maintaining excellent customer service during peak hours.
- Fostered a positive work atmosphere, promoting open communication between staff and management.
- Mentored hostess team members, fostering professional growth and strong teamwork.
Catering Server
Paula LeDuc Fine Catering And Events
06.2023 - Current
- Executed a wide range of catering events, including weddings serving up to 200 guests.
- Collaborated closely with my co-workers to ensure a successful event.
- Managed multiple tables at a time, attending to them as needed.
Waitress/Hostess Manager
Uchiwa Ramen
03.2021 - 01.2024
- Managed takeout, reservations, and tables.
- Developed customer service skills and understanding for working in professional settings.
- Learned about running a small, local business and communicated clearly regarding scheduling.
Leader of Customer Experience
Joe And The Juice
05.2023 - 08.2023
- Prepare and serve a wide variety of fresh juices, smoothies, and other beverages according to Joe and the Juice's high-quality standards.
- Interact with customers in a friendly and attentive manner, taking orders and providing recommendations based on their preferences and dietary restrictions.
- Maintained store cleanliness, recovery and readiness for customers.
Server
Mana Bowls
03.2023 - 06.2023
- Attended to all customers, taking and preparing individual orders.
- Addressed any questions and customer service issues.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
Education
SAN RAFAEL HIGH SCHOOL
San Rafael, CAUNIVERSITY OF WISCONSIN - MADISON
Madison, WisconsinSchool of Business - Marketing -
Skills
- Google (Docs, Sheets, Forms, Slides, Drive)
- Gmail
- Canva
- Spanish - Intermediate Level
- CPR Certified
- Food Handler Certified
- Reservation Management
- Customer Service
- Strategic Planning
Timeline
Hospitality Specialist
The Bungalow Kitchen By Michael Mina
05.2024 - Current
Catering Server
Paula LeDuc Fine Catering And Events
06.2023 - Current
Leader of Customer Experience
Joe And The Juice
05.2023 - 08.2023
Server
Mana Bowls
03.2023 - 06.2023
Waitress/Hostess Manager
Uchiwa Ramen
03.2021 - 01.2024
SAN RAFAEL HIGH SCHOOL
UNIVERSITY OF WISCONSIN - MADISON
School of Business - Marketing -
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