Kyle Peterson
Wichita,Kansas
Summary
Dedicated and results-driven IT professional with 4 years of hands-on experience in computer support, networking, security, and general technical upkeep. Seeking a challenging role at Wichita State University where my expertise to contribute to the university's technological advancement and efficiency. Astute Help Desk Specialist with proven ability to analyze, diagnose and resolve computer user support issues. Experienced in providing comprehensive technical support to users and resolving complex technical issues. Possesses knowledge of standard operating systems and networking protocols.
Overview
4
4
years of professional experience
Work History
IT Help Desk Specialist
Legacy Bank
06.2020 - Current
- Diagnosed, troubleshot, and efficiently resolved a wide range of help desk tickets, ensuring minimal disruption to end-user productivity
- Administered user accounts across Active Directory and other client applications, including creation, management, and deletion, ensuring secure and efficient access control
- Regularly managed and configured network switches and firewalls, including the implementation of ACLs, firewall policies, port security, and subnet VLANs, to enhance network security and segmentation
- Conducted quarterly and annual system audits to proactively identify and resolve potential issues, including backup integrity checks, maintenance of infrequently serviced equipment, site documentation updates, and password changes, ensuring system reliability and security
- Independently and collaboratively implemented new technologies, systems, group policies, registry keys, and hardware, ensuring seamless integration and enhanced operational performance
- Took on various security-related tasks such as folder access control
- Also including reviewing emails for phishing threats, website access, allowing or blocking installations and updates on our systems.
Education
Bachelor of Science in Network Management -
Colorado Technical University
Colorado Springs, CO12.2023
Associate of Applied Science in Computer Support Specialist -
Hutchinson Community College
Hutchinson, KS05.2020
Skills
- Network Management: LAN/WAN, Wireless Access, Network Security, Routing, Switching, Firewalls
- Technical Support: Troubleshooting, Help Desk Support, User Training, Remote Support, Printer Management
- Operating Systems: Windows and Linus
- Software: VMware, Cisco IOS, Microsoft Office Suite, Network Monitoring Tools, Active Directory, Putty, various Security Tools and Fortinet
- Automating Jobs and Patches
- Customer Service
- Problem-Solving
- Time Management
Timeline
IT Help Desk Specialist
Legacy Bank
06.2020 - Current
Bachelor of Science in Network Management -
Colorado Technical University
Associate of Applied Science in Computer Support Specialist -
Hutchinson Community College
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