KYLE POON
New York,NY
Summary
Renewals leader with experience building and scaling SaaS renewal motions in a high-growth environment. Managed renewal strategy across approximately $130M in renewal ARR, supporting retention, forecast accuracy, pipeline health, churn mitigation, and cross-functional account execution. Proven ability to establish scalable renewal playbooks, operating cadences, and risk inspection processes while partnering closely with Sales, Customer Success, Finance, Deal Desk, and Services. Strong background using customer health signals, product usage data, and AI-enabled workflows to improve renewal execution, leadership visibility, and customer outcomes.
Overview
6
6
years of professional experience
Work History
Manager, Renewals
ClickUp
12.2021 - Current
- Built and scaled ClickUp’s renewals function from an early sales-assisted motion into a dedicated global renewal team supporting approximately $130M in renewal ARR.
- Helped scale the renewals team from 1 to 7 Renewal Managers across 3 regions, supporting hiring, onboarding, operating cadence, performance expectations, and team enablement.
- Managed renewal performance against an 85% GRR target, partnering with Sales, Customer Success, Services, Finance, and Deal Desk to reduce churn, mitigate contraction, and preserve customer value.
- Led renewal strategy across a large SaaS customer base, owning renewal execution, risk identification, forecast hygiene, pipeline health, and gross retention outcomes.
- Applied AI, automation, and internal tooling to improve renewal workflows, summarize account risk, streamline reporting, surface renewal insights, and increase team operating leverage.
- Partnered with Sales and Customer Success to turn adoption gaps, usage trends, and stakeholder changes into renewal strategies focused on retention, expansion readiness, and customer outcomes.
- Led strategic renewal conversations with customers, aligning commercial terms, product adoption, executive priorities, and risk mitigation plans to improve renewal outcomes.
- Worked cross-functionally with Deal Desk, Finance, Sales, CS, and Services on renewal pricing, approvals, services attach opportunities, multi-year strategies, and account-level negotiation plans.
Senior Renewals Manager
ClickUp
01.2021 - 12.2022
- Supported a high-volume book of SMB, Mid-Market, and Enterprise renewal opportunities, helping customers complete renewals, reductions, expansions, and multi-year agreements.
- Built experience in commercial customer conversations, including pricing, contract terms, seat reductions, expansion requests, and renewal objections.
Renewals Manager
ClickUp
12.2020 - 12.2021
- Joined as an early member of the Renewals Team and helped support the creation of repeatable renewal workflows and internal processes.
- Supported SMB, Mid-Market, and Enterprise renewal opportunities by coordinating internally with Sales, Customer Success, and Deal Desk.
Education
BACHELOR'S DEGREE - Marketing
Bridgewater State University
01-2018
Skills
- Renewals Leadership
- SaaS Retention Strategy
- GRR Management
- Renewal Forecasting
- Pipeline Management
- Churn & Contraction Mitigation
- Customer Health Analysis
- Renewal Playbook Development
- Cross-Functional Collaboration
- AI-Enabled Workflow Automation
Timeline
Manager, Renewals
ClickUp
12.2021 - Current
Senior Renewals Manager
ClickUp
01.2021 - 12.2022
Renewals Manager
ClickUp
12.2020 - 12.2021
BACHELOR'S DEGREE - Marketing
Bridgewater State University