Kyle Quinn

• Worked closely with owners throughout process to keep projects in line with individual visions.
• Maintained professional relationships with clients throughout the duration of each project, keeping them informed on progress updates and addressing any concerns as needed.
• Trained new staff on proper building techniques, site regulations and safety protocols.
• Preparing the worksite and ensuring materials and equipment are ready. Coordinating with my team, place and level concrete, and finish surface for a smooth durable result.
• Prioritizing safety throughout the day, monitoring the quality of work, and ensure the jobsite is clean and secure at the end of the day.

During my time as a delivery driver and customer service representative, I was responsible for ensuring the safe and timely delivery of important packages. I had to be aware of traffic laws and safety regulations while driving, as well as providing excellent customer service when interacting with clients. This included answering questions about the product or service being delivered, providing assistance with payment methods, and resolving any issues that may have arisen during the delivery process. Additionally, I was responsible for keeping accurate records of deliveries made and tracking packages in transit.

• Promoted customer satisfaction by addressing or escalating concerns for quick resolution.
• Worked scheduled hours as required and took on available shifts during holidays and busy periods.
• Completed rush deliveries on tight timetables to satisfy customer needs.
• Drove car in urban and rural areas to expertly make high volume of deliveries.

My time with mydax was extremely informative. I learned how to operate heavy machinery and use blowtorche having to focus on safety and precision. Learning how to keep a good clean work area has helped tremendously with being organized.

• Followed instructions and safety protocols to prevent accidents and injuries.
• Met with designers and engineers to address conflicts and reach appropriate solutions.

As an assistant to an up and coming delivery business, I was responsible for helping with the day-to-day operations of the business. This included tasks such as scheduling deliveries, tracking orders, managing customer inquiries, and maintaining inventory. Additionally, I helped with marketing efforts by creating promotional materials and managing social media accounts. It was a great experience that gave me insight into how a small business operates and the importance of customer service.

• Contributed to a positive work environment with strong interpersonal skills and proactive teamwork attitude.
• Greeted guests in with friendliness and professionalism.
• Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
• Worked closely with owner's to provide effective assistance for specific aspects of business operations.
• Drafted common document templates to reduce time spent creating documents from scratch.
• Developed and implemented strategies to streamline office operations.

As a manager of Dunkin Donuts for three years, I was responsible for overseeing the daily operations of the store. This included supervising staff, managing inventory, ordering supplies, and ensuring customer satisfaction. I also trained new employees and handled customer complaints. I had to ensure that all safety protocols were followed and that all tasks were completed in a timely manner. Additionally, I was in charge of scheduling shifts and assigning duties to employees. My experience as a shift manager has given me great organizational skills and the ability to multi-task effectively in a fast-paced environment.

• Trained new employees on company policies, procedures, and job-specific tasks to ensure their success in the role.
• Oversaw cash handling procedures, maintaining accurate records of transactions and preventing discrepancies.
• Delegated tasks effectively among team members based on their strengths and skill sets leading to greater productivity levels.
• Maintained store cleanliness throughout the day to create a welcoming atmosphere for both customers and staff members alike.
• Evaluated data on stock levels, customer sales and other factors, assessed trends and reported on findings to help senior management make effective operational decisions.