Kyle Radigan
Boise,ID
Summary
With a proven track record as an Estimator with Progressive and previously as an Automotive Technician, I excel in automotive inspection, diagnosis and repair, alongside adept negotiation skills. My expertise in auto repair and claims processing, coupled with a keen attention to detail, has led to timely, accurate inspections and estimates, enhancing customer experience and shop's trust and confidence in Progressive. I thrive on turning complex challenges into resolved claims with precision and confidence.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Managed Repair Representative
Progressive Casualty Insurance
01.2022 - Current
- Inspect damaged vehicles and make accurate decisions regarding repairability and repair operations
- Provide customers with information and updates regarding their vehicle repairs and assistance understanding and navigating the claims and repair processes
- Make decisions accurately based on company standards and document all decisions and interactions in detail
- Maintain strong relationships with key decision makers at repair facilities
- Negotiate repairs with repair facilities to ensure estimates follow company standards as well as industry standards and applicable laws
- Complete in-depth evaluations on potential total-loss vehicles and settle total-losses in a timely manner
Automotive Technician
Commercial Tire
11.2016 - 01.2022
- Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues
- Replaced damaged, missing, or defective parts with new and refurbished components
- Troubleshot and diagnosed faults with vehicle systems and components using computer diagnostic equipment, diagnostic trees, and online knowledge bases
- Prepared accurate repair estimates and comprehensive notes to provide to sales staff
- Worked with local and online vendors to order quality parts while minimizing expense where possible
General Service Technician
Miracle Tire And Total Car Care
09.2014 - 11.2016
- Performed scheduled maintenance tasks on various vehicle types, extending their life spans and improving overall performance
- Maintained a clean and organized workspace to maximize efficiency and ensure the safety of all technicians
- Proactively identified potential future issues during routine inspections, preventing costly breakdowns or damage to vehicles
- Completed detailed inspection reports, identifying necessary repairs or maintenance items for customers
- Worked with senior technicians to expand my knowledge base and begin focusing on increasingly difficult repairs
Education
Mountain View High School
Meridian, IDSkills
- Automotive diagnosis and repair
- Negotiation
- Vehicle estimating
- Claims Processing
- Automotive part identification and sourcing
- Problem-Solving
- Attention to Detail
Certification
- ASE Automobile & Light Truck A4: Suspension & Steering Systems
- ASE Automobile & Light Truck A5: Brakes
- ASE Automobile & Light Truck A6: Electrical & Electronic Systems
- ASE Automobile & Light Truck A7: Heating & Air Conditioning Systems
Timeline
Managed Repair Representative
Progressive Casualty Insurance
01.2022 - Current
Automotive Technician
Commercial Tire
11.2016 - 01.2022
General Service Technician
Miracle Tire And Total Car Care
09.2014 - 11.2016
Mountain View High School
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