Whitney Jadav
Tallahassee,FL
Summary
Detail-oriented professional with expertise in financial and operational analysis, claims management, and customer relationship management. Proven track record of enhancing repair processes and effectively resolving complex issues. Committed to delivering exceptional service and ensuring high levels of customer satisfaction.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Managed Repair Representative
Progressive Insurance
Tallahassee, Florida
11.2021 - Current
- Financial and Operational Analysis
- Marketing Strategy & Brand Growth
- Led team, providing coaching and support to enhance goal achievement.
- Managed repair processes for damaged vehicles, ensuring accuracy and efficiency.
- Coordinated with internal teams to resolve complex repair issues, improving resolution times.
- Trained new representatives on company policies and procedures.
- Analyzed product failures and determined appropriate repair actions.
Claims Generalist Associate
Progressive Insurance
Tallahassee, Florida
12.2020 - 11.2021
- Investigated personal auto claims to determine coverage, liability, and damages
- Evaluate loss details and set timely claim resolution plans.
- Interviewed customers and reviewed reports to gather and document claim facts.
- Negotiated settlements, subrogation referrals, and total loss decisions.
- Managed claim inventory, payments, rentals, and customer communications to ensure accurate, timely resolution.
Verizon Sales Consultant
Cellular Sales Verizon
Tallahassee, Florida
04.2020 - 12.2020
- Established new consumer and business accounts, expanding client base.
- Delivered exceptional service throughout sales process, enhancing customer satisfaction.
- Stayed current on new technology, products, and service offerings.
- Addressed customer complaints swiftly, strengthening relationships and loyalty.
Assistant Manager
Enterprise Rent-A-Car
Tallahassee, Florida
02.2018 - 01.2020
- Managed daily operations and ensured compliance with company policies.
- Trained and mentored new staff on customer service techniques.
- Collaborated with team members to enhance customer satisfaction initiatives.
- Oversaw vehicle inventory management and maintenance schedules.
3rd Iris Media
Co-Owner/Marketing Director & Producer
Louisville , KY
01.2012 - 05.2019
- Built and scaled a multimedia and marketing firm serving commercial and nonprofit clients
- Led B2B sales and branding strategy, negotiating contracts to secure valuable partnerships
- Directed video, photography, and digital content initiatives, driving social media growth campaigns
- Managed budgets and production schedules while fostering client relationships to ensure project alignment
Education
Bachelor of Arts - Business Communication
University of Louisville
Louisville, KYSkills
- Claims management
- Vehicle repair oversight
- Financial analysis
- Marketing strategy
- Customer relationship management
- Attention to detail
- Team collaboration
- Multitasking skills
- Professionalism and ethics
Certification
Florida Insurance Licenses
Timeline
Managed Repair Representative
Progressive Insurance
11.2021 - Current
Claims Generalist Associate
Progressive Insurance
12.2020 - 11.2021
Verizon Sales Consultant
Cellular Sales Verizon
04.2020 - 12.2020
Assistant Manager
Enterprise Rent-A-Car
02.2018 - 01.2020
3rd Iris Media
Co-Owner/Marketing Director & Producer
01.2012 - 05.2019
Bachelor of Arts - Business Communication
University of Louisville