Open To Work
Patience Williams-Aleem
Progressive Insurance Claims
Goose Creek,SC
Work Preference
Job Search Status:
Open to work
Desired Job Title
Customer Service ManagerCustomer Service Representative
Work Type
Full TimeGig Work
Location Preference
On-SiteRemoteHybrid
Location:
Goose Creek, SCNorth Charleston, SCCharleston, SC
Open to relocation:
Yes
Important To Me
Career advancementWork-life balanceCompany CulturePersonal development programsHealthcare benefitsFlexible work hoursWork from home optionPaid time off
Confident and adaptable professional with a versatile background in claims, retail management, transit supervision, and customer service. Known for strong communication, leadership, and negotiation skills, with a history of supporting accurate decisions, smoother workflows, and better customer outcomes.
20
years of professional experience
Work History
Managed Repair Representative
3 Years 2 Months
Progressive Insurance Claims - North Charleston, SC | 08.2023 - Current
- Reviewed estimates, supplements, and photos to verify damages and support proper repair decisions.
- Evaluated repair costs and parts usage to support fair, consistent claims handling.
- Coordinated repair approvals with body shops, adjusters, and customers to maintain accurate claim progression.
- Communicated claim updates clearly to repair facilities while resolving workflow and documentation issues.
- Updated claim files with detailed notes, status changes, and required repair documentation.
- Applied claims guidelines and repair standards to ensure compliance with internal procedures.
- Managed multiple repair assignments simultaneously while maintaining accuracy and timely follow-up.
- Strengthened repair partner relationships by addressing questions and keeping repair timelines on track.
- Achieved high levels of client retention through exceptional communication and follow-up throughout the repair process.
- Streamlined the repair process for faster resolution, collaborating closely with insurance adjusters and clients.
- Collaborated with other departments such as claims, underwriting, and legal teams to ensure seamless coordination during the entire repair process.
- Implemented measures to prevent fraud by verifying contractor invoices against agreed-upon estimates and scope of work documentation before authorizing payments.
- Reduced claim costs by implementing effective managed repair strategies and negotiating competitive pricing from contractors.
- Continuously sought ways to refine the managed repair process, incorporating feedback from customers and contractors alike for ongoing improvement in service delivery.
- Provided exceptional support to policyholders during times of crisis, empathetically guiding them through the claims process from start to finish.
- Improved customer satisfaction by efficiently managing repair claims and coordinating with contractors.
- Facilitated smooth communication among all parties involved in the repair process, resulting in fewer delays and misunderstandings.
- Checked in on past customers and completed repairs to maintain satisfaction and perform routine preventive maintenance on appliances.
Claims Adjuster
2 Years
Progressive Insurance Claims - North Charleston, SC | 08.2021 - 08.2023
- Investigated auto claims, determined coverage, and applied policy language to reach accurate liability decisions.
- Evaluated vehicle damage estimates, repair documentation, and supporting evidence to settle claims fairly.
- Negotiated settlements with claimants, body shops, and attorneys while preserving policyholder satisfaction.
- Communicated claim status, coverage decisions, and next steps clearly across phone, email, and written correspondence.
- Reviewed police reports, witness statements, and photos to support thorough claim analysis.
- Applied claims system documentation standards to maintain accurate, complete, and compliant case files.
- Prioritized high-volume caseloads while resolving complex claims efficiently and consistently.
- Investigated accident details, statements, and evidence to confirm claim validity.
- Evaluated auto claims coverage, liability, and damages to drive accurate claim resolutions.
- Negotiated settlements with claimants and representatives while maintaining policy compliance.
- Improved customer satisfaction by efficiently handling and resolving complex auto insurance claims.
- Negotiated fair settlements for clients by thoroughly analyzing claim details and assessing appropriate payout amounts.
Road Supervisor
8 Months
Transdev Services - North Charleston, SC | 02.2021 - 10.2021
- Supervised daily transit operations, coordinating road service coverage and driver support.
- Monitored routes, responding to service disruptions and adjusting assignments to maintain schedule adherence.
- Communicated with dispatch, mechanics, and drivers to resolve incidents and minimize service delays.
- Conducted field observations, reinforcing safety procedures and operational standards among operators.
- Documented road incidents, service irregularities, and operator concerns for follow-up action.
- Supported driver performance through coaching, corrective guidance, and policy reinforcement.
- Inspected vehicles and route conditions, identifying issues affecting passenger safety and service reliability.
- Established positive rapport with team members through open communication channels, fostering an environment of teamwork and collaboration among staff members.
- Collaborated with other supervisors to ensure consistent communication and adherence to company policies and procedures.
Coach Operator
1 Year
Transdev Services - North Charleston, SC | 02.2020 - 02.2021
- Operated coach routes safely while maintaining punctual service and adherence to schedules.
- Performed pre-trip and post-trip inspections, identifying mechanical issues before service.
- Assisted passengers with boarding, mobility devices, and accessibility needs in compliance with ADA requirements.
- Communicated service delays, route changes, and incidents clearly with dispatch and operations teams.
- Delivered professional customer service while resolving passenger concerns and maintaining calm during disruptions.
- Followed defensive driving practices and traffic regulations to reduce safety risks.
- Completed accurate trip logs, inspection reports, and incident documentation for operational review.
Store Manager
5 Years 9 Months
First Financial - Greenwood, SC | 08.2013 - 05.2019
- Directed daily store operations, ensuring compliance with financial policies and customer service standards.
- Supervised staff scheduling, training, and performance to maintain consistent branch coverage.
- Monitored cash handling procedures and reconciled registers to protect accuracy and accountability.
- Reviewed customer accounts and resolved service issues while supporting retention and satisfaction.
- Implemented sales coaching and workflow improvements to strengthen branch productivity.
- Coordinated opening and closing procedures, maintaining security and operational readiness.
- Tracked branch performance reports to identify process gaps and support leadership decisions.
- Built strong customer relationships while supporting lending, account servicing, and cross-selling efforts.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in a fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Completed point of sale opening and closing procedures.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Rotated merchandise and displays to feature new products and promotions.
- Approved regular payroll submissions for employees.
- Coached sales associates on product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
CNA
1 Year 8 Months
Sanctuary Hospice House - Ridgeland, SC | 09.2011 - 05.2013
- Monitored vital signs, pain levels, and patient condition, reporting changes promptly to nursing staff.
- Assisted with bathing, grooming, repositioning, and mobility to promote patient safety and comfort.
- Provided compassionate bedside care for hospice patients, supporting comfort, dignity, and daily living needs.
- Documented care activities accurately in patient records, ensuring clear communication across care teams.
- Supported end-of-life care routines, responding calmly to patient and family needs with professionalism.
- Maintained clean, organized patient environments while following infection control and safety procedures.
Assistant Warehouse Manager
5 Years 5 Months
Lion Vallen Industries - Beaufort, SC | 05.2006 - 10.2011
- Supervised shipping and receiving activities, ensuring timely processing and documentation accuracy.
- Coordinated daily warehouse operations, maintaining accurate inventory flow and order fulfillment.
- Monitored stock levels, resolved discrepancies, and supported cycle count accuracy.
- Trained warehouse staff on safety procedures, equipment use, and workflow expectations.
- Implemented process improvements that streamlined picking, packing, and staging activities.
- Enforced compliance with safety standards, reducing risk across storage and material handling areas.
- Monitored inventory levels closely, ensuring stock was replenished in a timely manner to prevent shortages or delays in fulfilling customer orders.
Education
Associate of Arts - Human Services
University of Phoenix - Savannah, GA
05-2011
Certificate - Certified Nursing Assistant
P.A.T.C.H. - North Charleston
11-2011
No Degree - Military
United States Army - FT Lee VA
11-1999
Certificate - Business Administration
Jobs Corps - Monroe VA
05-1996
Skills
Strong negotiation
Sales experience
Industry awareness
Technical aptitude
Construction expertise
Claims management
Negotiation strategies
Claims management
Timeline
Managed Repair Representative
Progressive Insurance Claims
08.2023 - CurrentRead more
Claims Adjuster
Progressive Insurance Claims
08.2021 - 08.2023Read more
Road Supervisor
Transdev Services
02.2021 - 10.2021Read more
Coach Operator
Transdev Services
02.2020 - 02.2021Read more
Store Manager
First Financial
08.2013 - 05.2019Read more
CNA
Sanctuary Hospice House
09.2011 - 05.2013Read more
Assistant Warehouse Manager
Lion Vallen Industries
05.2006 - 10.2011Read more
P.A.T.C.H. - Certificate, Certified Nursing Assistant
Read more
University of Phoenix - Associate of Arts, Human Services
Read more
United States Army - No Degree, Military
Read more
Jobs Corps - Certificate, Business Administration
Read more