TERRENCE MORRISON
Houston
Summary
Excited to enhance my professional skills, capabilities and knowledge in an organization which recognizes the value of hard work and trusts me with responsibilities and challenges.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Managed Repair Representative
Progressive
03.2022 - Current
- Managed repair processes to ensure timely and efficient resolution of customer claims.
- Coordinated with technicians and vendors to facilitate seamless service delivery and communication.
- Developed training materials for new representatives, enhancing onboarding efficiency and staff performance.
- Facilitated negotiations between customers and technicians to expedite claims resolution.
Home Health Aide
In Home Health Services
07.2019 - Current
- Tracked and reported clients' progress based on observations and conversations.
- Monitored client behaviors and emotional states, reporting concerns to case manager and documenting information in files.
Licensed Insurance Producer
Justin Robert Agency
07.2021 - 03.2022
- Exceptional in commercial, home, auto, general liability, workers' compensation, and business owners' policies
- Evaluated and pursued sales leads obtained through direct referrals, networking, marketing, cold-calling and lead databases.
- Closed sales on new policies by presenting insurance options to customers accurately and efficiently.
Sr Sales Consultant/Appraisal Specialist
Carnax
10.2016 - 11.2019
- Responsible for inspecting and analyzing trade-in vehicles for past frame damage, resprays, and mechanical issues
- Responsible for finding, maintaining, and satisfying new and existing clientele
- Responsible for the procurement of financing, as well as present and encourage the sell of add-ons offered by the dealership
Service Professional
Olive Garden
10.2012 - 10.2017
- Trained newly hired waitstaff
- Interacted with customers to gauge responsiveness to hospitality and menus.
- Counseled and disciplined restaurant staff to maintain compliance standards, and performance requirements.
Education
Business Administration -
McNeese State University
Lake Charles, LASkills
- Team management
- Automobile appraisals
- Client account management
- Schedule management
- Strong negotiation
Certification
- General Lines Agent - Property and Casualty
- Adjusters - All Lines Adjuster
Timeline
Managed Repair Representative
Progressive
03.2022 - Current
Licensed Insurance Producer
Justin Robert Agency
07.2021 - 03.2022
Home Health Aide
In Home Health Services
07.2019 - Current
Sr Sales Consultant/Appraisal Specialist
Carnax
10.2016 - 11.2019
Service Professional
Olive Garden
10.2012 - 10.2017
Business Administration -
McNeese State University