KYLE RAMIREZ
Flushing
Summary
Operations-focused aviation leader with progressive experience at American Airlines, currently serving as a Ramp Customer Operations Manager. Expertise in ramp operations, staffing strategy, and safety compliance. Allocator-qualified and Ground Security Coordinator-certified, with a proven ability to manage high-volume flight operations and improve on-time performance.
Overview
9
9
years of professional experience
Work History
Customer Operations Manager
American Airlines
LaGuardia
02.2024 - Current
- Lead ramp operations supporting approximately 150+ daily scheduled flights, ensuring safe and on-time departures and arrivals.
- Manage staffing levels and allocate personnel based on operational demand, optimizing workforce efficiency and coverage.
- Supervise, coach, and evaluate ramp/bag room personnel, improving team performance, accountability, and safety compliance.
- Serve as Allocator, coordinating gate assignments, equipment distribution, and operational flow across the ramp.
- Perform Ground Security Coordinator duties, overseeing real-time operational decisions and security compliance.
- Collaborate with cross-functional teams including HCC, maintenance, and baggage services to ensure seamless execution.
- Identify inefficiencies and implement process improvements to enhance turnaround times and operational performance.
Fleet Service Agent
American Airlines
LaGuardia
02.2022 - 02.2024
- Executed safe loading and unloading of baggage and cargo in compliance with airline safety standards.
- Directed aircraft arrivals and departures while maintaining strict adherence to ramp safety protocols.
- Supported aircraft servicing operations to ensure efficient turnaround and on-time performance.
- Assisted in training new team members and reinforcing best practices.
Driver Supervisor
Fed Ex Ground
Bethpage
07.2020 - 02.2022
- Coordinated dispatch and load planning to minimize delays and maximize delivery efficiency.
- Monitored driver performance, attendance, and productivity metrics.
- Led team briefings and conducted performance reviews to improve service quality.
- Managed logistics operations including payroll coordination and route optimization.
Sales Manager
Verizon Wireless
Brooklyn
09.2017 - 01.2020
- Led sales team to achieve revenue goals through coaching and performance management.
- Developed and implemented sales strategies to drive growth and market expansion.
- Built strong client relationships through consultative selling.
- Improved profitability through hiring, training, and staff development.
Education
High School Diploma -
Martin Van Buren High School
Queens Village06-2012
Some College - Liberal Arts And General Studies
Borough of Manhattan Community College of The City University of New York
New YorkSkills
- Ramp & Ground Operations Management
- Team Leadership & Workforce Planning
- FAA Safety Compliance & Risk Mitigation
- Aircraft Turnaround Optimization
- Allocator Operations
- Ground Security Coordination
- Process Improvement & Efficiency
- Operational Reporting & Data Tracking
Timeline
Customer Operations Manager
American Airlines
02.2024 - Current
Fleet Service Agent
American Airlines
02.2022 - 02.2024
Driver Supervisor
Fed Ex Ground
07.2020 - 02.2022
Sales Manager
Verizon Wireless
09.2017 - 01.2020
High School Diploma -
Martin Van Buren High School
Some College - Liberal Arts And General Studies
Borough of Manhattan Community College of The City University of New York