JONATHAN TAYLOR
CHICAGO,IL
Summary
Goal-driven and skilled individual offering 4 years of experience in aviation industry. Knowledgeable and critical thinker. Successful and diverse experience in below-wing airline services. Motivated employee with excellent time management skills.
Overview
20
20
years of professional experience
Work History
Ramp Operations Manager
Envoy Airlines
CHICAGO, IL
11.2018 - 08.2024
- Proactively addressed operational challenges by anticipating potential issues and devising appropriate solutions.
- Optimized staffing levels during peak hours by analyzing schedules and adjusting resources accordingly.
- Reduced employee turnover through effective communication, training, and performance management.
- Improved ramp operations efficiency by streamlining processes and implementing new procedures.
- Managed a team of ramp agents, providing guidance, support, and constructive feedback to ensure optimal performance.
- Mitigated potential hazards by regularly inspecting ramp areas and ensuring compliance with safety protocols.
- Enhanced customer satisfaction by addressing concerns promptly and providing effective resolutions.
- Fostered a positive work environment through open communication channels among team members.
- Achieved on-time departure rates by prioritizing tasks and closely monitoring staff productivity.
- Conducted regular audits of equipment maintenance logs to minimize downtime due to malfunctions or repairs.
Health Information Specialist
AIM Specialty Health
Chicago, IL
03.2018 - 08.2018
- Streamlined the release of information process for patients, ensuring timely access to their medical records while maintaining strict confidentiality.
- Developed strong relationships with healthcare providers, fostering effective communication channels to address any concerns related to patient data management or documentation practices.
- Collaborated with interdisciplinary teams to develop care plans, promoting optimal patient outcomes through accurate documentation and communication.
- Organized educational seminars for healthcare providers on proper documentation techniques, leading to more accurate reimbursement claims submissions.
- Sorted, scanned and indexed documents, developed workflows and processed workflow reports to keep clinical records maintained in accordance with guidelines.
Client Service Representative
Frontline Source Group
Chicago, IL
06.2017 - 08.2017
- Delivered outstanding customer service by maintaining a professional demeanor during high-pressure situations.
- Maintained accurate record-keeping with proactive attention to client information updates.
- Developed strong relationships with clients through proactive outreach and regular check-ins on progress and satisfaction.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Investigated and resolved customer inquiries and complaints quickly.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Met customer call guidelines for service levels, handle time and productivity.
Lead Stock Associate
The North Face Inc.
Chicago, IL
08.2007 - 05.2017
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Assisted colleagues in other departments when needed to ensure cohesive store operations across all teams.
- Maintained effective team member communication.
- Readied items for sales floor stocking by affixing tags and preparing shelf labels.
- Boosted customer satisfaction by assisting with product inquiries, locating items, and providing relevant information.
- Expedited incoming shipments by unloading trucks, verifying contents against invoices, and promptly stocking merchandise on shelves.
- Assisted customers by finding items quickly to boost store satisfaction rates.
- Performed inventory control, such as counting, and stocking merchandise.
- Transported merchandise to sales floor and replenished out-of-stock and low-stock items.
- Trained new hires on company policies, procedures, and efficient stock handling techniques, fostering an environment of continuous learning within the team.
Sales Floor Stock Clerk
Crate and Barrel
Chicago, IL
11.2004 - 07.2006
- Upheld company standards for cleanliness and organization while stocking shelves, creating a pleasant shopping environment.
- Enhanced customer satisfaction by efficiently organizing and stocking merchandise on the sales floor.
- Maximized product availability by maintaining accurate inventory levels and regularly replenishing stock.
- Assisted in training new team members, sharing best practices for effectively maintaining the sales floor.
- Fostered positive relationships with customers by providing courteous and efficient service when needed.
- Assisted in achieving sales targets through effective stock management and timely restocking of popular items.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Stocked designated items on shelves, end caps and displays.
Concessions Cashier
Aramark
Chicago, IL
06.2005 - 09.2005
- Improved customer satisfaction by providing efficient and friendly service at the concession stand.
- Operated POS systems proficiently for accurate order processing and payment collection.
- Consistently provided friendly service to promote better customer engagement.
- Served drinks and snacks to patrons, maintaining professionalism, and supporting individual needs.
- Communicated stand offerings and answered guest questions regarding orders.
- Adhered to alcohol service policies and procedures.
- Corrected order issues, provided refunds, and replaced items.
- Handled cash transactions accurately, ensuring proper accounting and minimal discrepancies.
Education
No Degree - Project Management
Alison.com
Chicago, IL09.2015
High School Diploma -
James Madison High School
Norcross, GA04.2006
Skills
- Safety Management
- Baggage handling
- Operational Efficiency
- Scheduling Management
- Load Planning
- Incident Response
- Ground Handling
- Customer Service
- Problem-Solving
- Ramp service
- Aircraft Tug Operation
- Loading and unloading
- Dependable and Responsible
- Marshaling aircraft
- Team Leadership
- Crew assistance
- Safety Procedures Compliance
- Heavy Lifting
- Ramp Security
- Pushback and towing
- Baggage tag checks
- Safety Procedures
- Ramp Checklist Completion
- Weight/balance loading
- Live Cargo Handling
- Cargo Equipment Operation
- Cargo Handling
- Freight Handling
- Aviation and transportation
- Vehicle operation
- Equipment Inspection
- New Agent Training
- Weight and Balance Determination
- Ramp Generator Operation
- Crew Operation Improvement
- Inquiry response
- Time Management
- Problem-solving abilities
- Worker Supervision
- Critical Thinking
- Organizational Skills
- Shipping and receiving
- Active Listening
- Decision-Making
- Daily Operations Management
- Order picking and processing
- Relationship Building
- Data Entry
- Vehicle Inspection
Accomplishments
- Provided exceptional service to special needs and elderly passengers, receiving five-star ratings on traveler surveys.
- Supervised team of 20 staff members.
Timeline
Ramp Operations Manager
Envoy Airlines
11.2018 - 08.2024
Health Information Specialist
AIM Specialty Health
03.2018 - 08.2018
Client Service Representative
Frontline Source Group
06.2017 - 08.2017
Lead Stock Associate
The North Face Inc.
08.2007 - 05.2017
Concessions Cashier
Aramark
06.2005 - 09.2005
Sales Floor Stock Clerk
Crate and Barrel
11.2004 - 07.2006
No Degree - Project Management
Alison.com
High School Diploma -
James Madison High School