Farrah Fox
Terrell,NC
Summary
Ramp Operations Manager with extensive experience at G2 Secure Staff, specializing in safety management and operational efficiency. Successfully enforced Standard Operating Procedures, promoting a culture of safety and accountability.
Overview
18
18
years of professional experience
Work History
Ramp Operations Manager
G2 Secure Staff
Charlotte, NC
06.2017 - Current
- Directed daily operations at Charlotte Douglas Airport for United Airlines.
- Led team of supervisors and ramp agents in maintaining operational efficiency.
- Guaranteed safe and punctual flight schedules through effective oversight.
- Implemented adherence to Standard Operating Procedures among all staff members.
- Executed training, coaching, and termination processes for personnel management.
- Facilitated safety culture development in collaboration with BTW and ATW teams.
- Scheduled safety meetings including all contracts and special guests monthly.
- Received OSHA 10 certification to promote workplace safety standards.
Operations Manager
GAT Airline Ground Support
Charlotte, NC
02.2017 - 06.2017
- Managed daily operations and staff for Southwest Airlines, ensuring efficiency and compliance.
- Trained new operations agents to adhere to company standards and procedures.
- Enforced standard operating procedures to maintain operational integrity.
- Oversaw scheduling, overtime management, and vacation approval to optimize workforce productivity.
- Provided coverage for all operational areas as needed, ensuring seamless service delivery.
Sr. Operations Supervisor
JetStream Ground Services
Charlotte, NC
09.2010 - 02.2017
- Managed daily operations for Southwest Airlines, enhancing overall efficiency.
- Conducted interviews, handled hiring and terminations of personnel.
- Cross-trained Sr Supervisor to cover various operational functions effectively.
- Coached operations agents on performance, conducting regular audits.
- Processed payroll and HR documentation accurately and timely.
- Served as Authorized Signer for badging processes at Charlotte airport.
- Trained all new hire operations agents, ensuring compliance through sign-offs.
- Enforced company policies to maintain exceptional customer service standards.
Station Manager
JetStream Ground Services
Charlotte, NC
09.2010 - 02.2017
- Directed daily operations and ramp activities at Southwest Airlines.
- Managed transition process from AirTran to Southwest effectively.
- Ensured compliance and safety measures for 27 staff members.
- Handled interview processes, hiring, and terminations as needed.
- Mentored personnel to improve efficiency in duty execution.
- Coached employees on performance metrics and attendance requirements.
- Enabled supervisory team to achieve station goals through accountability measures.
- Implemented policies and procedures with consistency across operations.
Ramp Supervisor/ Trainer
JetStream Ground Services
Charlotte, NC
09.2010 - 02.2017
- Oversee daily ramp operations for AirTran.
- Solely responsible for training all new employees, completing and updating all training records.
- Supervise, direct and monitor personnel in the completion of their duties.
- Responsible for disciplining and coaching employees on attendance and performance.
- Consistently implement and enforce policies and procedures.
- Solely responsible for updating and completing Time Force and submitting weekly billable GSE and OT reports.
- Received 100 % on last Southwest Airlines ramp audit.
Ramp Supervisor
JetStream Ground Services
Savannah, GA
09.2010 - 02.2017
- Oversee daily ramp operations for US Airways and United Express.
- Supervise, direct and monitor personnel in the completion of their duties.
- Responsible for disciplining and coaching employees on attendance and performance.
- Consistently implement and enforce policies and procedures.
- Cross utilized and worked all areas as needed in the operation.
Customer Service/ Ramp agent
American Eagle Airlines
Savannah, GA
09.2008 - 09.2010
- Cross trained customer service and ramp agent handling both American Eagle and Continental Express.
- Load and unload cargo; transport cargo between aircraft, bagroom and baggage claim.
- Check in passengers, baggage and cargo and direct passengers to designated locations for loading.
- Sell tickets, upgrades and premium seats.
- Preparing and issuing itineraries, tickets and refunds.
- Trace lost, delayed, or misdirected baggage.
Operations/ Ramp Agent
ExpressJet Airlines
Manchester, NH
08.2007 - 09.2008
- Manage daily flight operations for Continental Express and Air Canada.
- Work with ramp personnel and station manager ensuring each flight departs in a safe and timely manner.
- Set up and complete all paperwork and fuel slips for each departing flight.
- Communicate between pilots, tower, ramp and gate agents based on the needs of each flight.
- Assist ramp agents throughout irregular and multiple operations as needed.
Education
Certificate - Massage Therapy
Seacost Career School
Manchester, NH01.2007
Diploma -
ConVal Regional High School
Peterborough, NH01.2001
Skills
- Safety management
- Operational efficiency
- Standard operating procedures
- Time management
Additional Information
Excellent verbal and written communication skills, with ability to effectively interact with all levels management and employees as well as with customers., Ability to maintain professional demeanor in fast-paced, dynamic work environment.
Personal Information
Title: Operations Manager
Timeline
Ramp Operations Manager
G2 Secure Staff
06.2017 - Current
Operations Manager
GAT Airline Ground Support
02.2017 - 06.2017
Sr. Operations Supervisor
JetStream Ground Services
09.2010 - 02.2017
Station Manager
JetStream Ground Services
09.2010 - 02.2017
Ramp Supervisor/ Trainer
JetStream Ground Services
09.2010 - 02.2017
Ramp Supervisor
JetStream Ground Services
09.2010 - 02.2017
Customer Service/ Ramp agent
American Eagle Airlines
09.2008 - 09.2010
Operations/ Ramp Agent
ExpressJet Airlines
08.2007 - 09.2008
Certificate - Massage Therapy
Seacost Career School
Diploma -
ConVal Regional High School
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