ANDREW M. ALEXANDER
New York,USA
Summary
I am currently working in a leadership position at FedEx. I am also well-trained in extensive time management and able to work under pressure. I have a ServSafe Food Protection Manager Certification.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Ramp Operations Manager
FedEx Express
01.2016 - Current
- Lead a team of forty associates in the management of daily planning operations. Partner with management to determine needs and requirements. Assign a workflow to align talent with operational objectives.
- Train new hires and tenured team members on operational processes, procedures, and requirements.
- Coach as needed to develop talent, improve efficiency, performance, and service delivery.
- Collaborate with colleagues across departments to coordinate complex planning and maintenance projects.
- Develop, communicate, and implement daily action plans to ensure safety and on-time completion of deliverables and milestones.
- Conduct quality assurance and safety audits and inspections to ensure compliance with all state, federal, and organizational requirements, processes, and procedures.
- Consult department heads to develop and implement sales promotions.
- Managed a team of ramp agents, providing guidance, support, and constructive feedback to ensure optimal performance.
- Improved ramp operations efficiency by streamlining processes and implementing new procedures.
- Achieved on-time departure rates by prioritizing tasks and closely monitoring staff productivity.
Operational Manager
FedEx Express
01.2006 - 01.2016
- Developed and implemented a tiered training system that paired experienced team members with new hires to provide mentoring and ensure mutual success.
- Created optimized schedules and workflows that maximize team potential and aligned talent with business needs., preparing work schedules, and assigning specific duties.
- Manage the offloading and unloading of aircraft promptly.
- Operates air-to-ground handling personnel in the proper use
- Ensure all security procedures for the leaving trip are being performed, monitored, and completed before departure
- Ensure aircraft cargo doors are correctly locked.
- Manage staff, preparing work schedules, and assigning specific duties.
Education
Some College (No Degree) - Professional Communication, Division of Continuing & Professional Studies
Baruch College, CUNY
NYC, NYSkills
- Operational efficiency
- Safety management
- Baggage handling
- Scheduling management
Certification
- JFK SIDA Badge
- Custom Clearance
- USPS Clearance
- Authorized Signatory
Timeline
Ramp Operations Manager
FedEx Express
01.2016 - Current
Operational Manager
FedEx Express
01.2006 - 01.2016
Some College (No Degree) - Professional Communication, Division of Continuing & Professional Studies
Baruch College, CUNY