Joshua Street
Cincinnati ,OH
Summary
Goal-driven and skilled individual offering 12+ years of experience in aviation & courier industry. Knowledgeable and critical thinker. Successful and diverse experience in airline & cargo delivery industries.
Overview
17
17
years of professional experience
Work History
Ramp Operations Manager
FedEx Express
11.2021 - Current
- Improved ramp operations productivity and efficiency by 20% through streamlining processes and implementing new procedures.
- Reduced employee turnover significantly through effective communication, training, and performance management.
- Increased safety standards and rates for employees by rigorous adherence to regulations and policy guidelines.
- Managed a team of ramp agents and material handlers (grounds crew), providing guidance, support, and constructive feedback to ensure optimal performance.
- Achieved on-time departure rates by maintaining adequate staffing levels, prioritizing tasks and closely monitoring potential delays.
- Mitigated potential hazards by regularly inspecting ramp areas and ensuring compliance with safety protocols.
- Established strong communication with airline representatives to facilitate smooth coordination of daily operations.
- Fostered a positive work environment through open communication channels among team members, represented by a 90+ survey score.
- Safely operated various types of equipment such as conveyor belts, commander loaders, and tugs.
- Trained new staff on job duties, company policies, and safety procedures for rapid onboarding.
Delivery Operations Manager
FedEx Express
07.2018 - 10.2021
- Enhanced delivery efficiency by streamlining operations and implementing process improvements through tools provided.
- Reduced operational costs through effective route planning and resource allocation.
- Managed a team of 32 drivers, ensuring timely deliveries and high levels of customer satisfaction.
- Optimized delivery processes with data-driven decision-making and performance tracking.
- Implemented safety protocols for staff, reducing workplace accidents and promoting a safe working environment.
- Developed strong relationships with clients, resulting in increased repeat business and loyalty.
- Collaborated with sales teams to ensure seamless order fulfillment and meet client expectations.
- Resolved customer complaints efficiently, maintaining a high level of service quality throughout all interactions.
- Maintained open lines of communication between drivers and dispatchers to optimize routing decisions based on real-time traffic conditions.
- Coordinated efficient routes and schedules for 32-driver team.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
Courier
FedEx Express
12.2011 - 07.2018
- Improved delivery efficiency by mapping optimal routes and prioritizing tasks based on urgency.
- Enhanced customer satisfaction through timely deliveries and professional communication with clients.
- Maintained accurate records of pick-ups, deliveries, and vehicle maintenance to ensure compliance with company policies.
- Collaborated with teammates to streamline processes, resulting in increased productivity and faster delivery times.
- Completed daily delivery assignments while adhering to strict time constraints, safety policies, and ensuring consistent service quality.
- Provided exceptional customer service by addressing inquiries professionally and resolving issues promptly.
- Kept vehicles clean and well-maintained, ensuring reliable performance for daily use.
- Maximized efficiency by coordinating schedules with dispatchers to minimize downtime between assignments.
- Drove defensively at all times to avoid accidents and harm.
- Developed strong interpersonal and communication skills from interacting professionally with dispatchers, upper management, and peers.
- Logged delivery information in tracking systems to enable real-time delivery status.
- Inspected truck prior to delivery, checking for proper stowage of packages.
- Built professional relationships with customers and business partners to establish trust and credibility.
Dietary Aide Leader
Carriage Court Of Kenwood
06.2007 - 12.2011
- Enhanced patient satisfaction by providing personalized meal selections and accommodating dietary restrictions.
- Improved kitchen efficiency by streamlining food preparation processes and maintaining a clean workspace.
- Assisted in menu planning to ensure diverse, nutritious, and appealing meal options for patients with various dietary needs.
- Reduced food waste by implementing portion control techniques and proper storage methods.
- Mentored new Dietary Aide team members, ensuring they were properly trained in safety and sanitation protocols.
- Maintained accurate records of patient preferences, updating them as needed to provide consistent service.
- Coordinated special events such as holiday meals or themed dinners, creating enjoyable experiences for patients while adhering to their dietary needs.
- Facilitated communication between the dining services department and other healthcare professionals to guarantee seamless coordination of patient care.
- Provided ongoing support to patients with complex dietary needs, monitoring their progress and adjusting meal plans as required.
- Served meals to residents in accordance with established schedules and dietary procedures.
- Kept all kitchen areas clean, tidy and free of hazards.
- Followed all food safety regulations while preparing meals for patients.
- Cleared tables and removed dishes, trays, and utensils from dining room to dishwashing area.
- Received positive feedback from patients regarding quality of service, contributing to an improved facility reputation.
- Cultivated warm relationships with regular customers.
Education
Associate of Arts - Construction Management
Cincinnati State Technical And Community College
Cincinnati, OHHigh School Diploma -
Deer Park High School
Cincinnati, OHSkills
- Technical knowledge
- Incident Response
- Operational Efficiency
- Load Planning
- FAA Regulations
- Load Planning Communication
- Safety Procedures
- Problem-Solving
- Ground Support Services
- Team Leadership
- Ramp Security
- Security awareness
- Corporate policies
- Loading and unloading
- Cost Reduction
Timeline
Ramp Operations Manager
FedEx Express
11.2021 - Current
Delivery Operations Manager
FedEx Express
07.2018 - 10.2021
Courier
FedEx Express
12.2011 - 07.2018
Dietary Aide Leader
Carriage Court Of Kenwood
06.2007 - 12.2011
Associate of Arts - Construction Management
Cincinnati State Technical And Community College
High School Diploma -
Deer Park High School