Ernesto Hernandez
Chino,CA
Summary
Seasoned Operations Manager and talented leader with 17 years of experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing solid understanding of industry trends, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Operations Manager
FedEx Express
01.2017 - Current
- Managed an on-road group of 30 drivers and scheduled their pickup and delivery routes as well as other day-to-day duties and improved performance outcomes.
- Led hiring, onboarding and training of new hires to fulfill business requirements and compliance government departments such as the DMV, FAA and TSA.
- Implemented quality control systems to ensure the building, vehicles and employees were compliant with safety, OSHA and DOT regulations.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Developed behind the wheel training programs for new couriers, fostering skill enhancement and operational excellence.
Operations Manager
FedEx Express
06.2014 - 01.2017
- Managed an on-road group of 25 drivers and scheduled their pickup and delivery routes as well as other day-to-day duties and improved performance outcomes.
- Led hiring, onboarding and training of new hires to fulfill business requirements and compliance government departments such as the DMV, FAA and TSA.
- Implemented quality control systems to ensure the building, vehicles and employees were compliant with safety, OSHA and DOT regulations.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Developed behind the wheel training programs for new couriers, fostering skill enhancement and operational excellence.
Operations Manager
FedEx Express
08.2008 - 06.2014
- Managed an on-road group of 28 drivers and scheduled their bulk pickup routes as well as other day-to-day duties and improved performance outcomes.
- Implemented quality control systems to ensure the building, vehicles and employees were compliant with safety, OSHA and DOT regulations.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Optimized resource allocation, ensuring effective utilization of assets.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
Education
Bachelor of Science - International Business Administration
06-1997
Skills
- Proficient in Microsoft Office Suite and Workday
- Strong communication skills
- Problem-solving
- Team leadership
- Decision-making
- Customer service
Certification
- California Class B CDL License/Haz-Mat Endorsement
- Location Environmental Coordinator
- Safety Coordinator
Languages
Spanish
Timeline
Operations Manager - FedEx Express
01.2017 - Current
Operations Manager - FedEx Express
06.2014 - 01.2017
Operations Manager - FedEx Express
08.2008 - 06.2014
California State University Dominguez Hills - Bachelor of Science, International Business Administration