Cherrie Marchin
Macomb
Summary
Dynamic operations leader with over 7 years of experience managing multi-site and remote teams, focused on driving efficiency and enhancing overall performance. Expertise in HR, payroll, compliance, vendor management, and budget control contributes to streamlined processes and improved organizational effectiveness. Proficient in developing scalable systems, implementing key performance indicators (KPIs), and spearheading transformative initiatives across diverse industries. Recognized for achieving significant cost reductions, increasing team retention rates, and consistently delivering impactful results.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Operations Manager
Troy Smiles Cosmetic & Implant Dentistry
09.2021 - Current
- Manage operations for two high-volume locations with 25+ employees, overseeing HR, payroll, scheduling, and vendor contracts.
- Increased efficiency 40% by automating and standardizing workflows across departments.
- Cut payroll errors by 90% through improved ADP processes.
- Reduced staff turnover to
- Drove 15% YoY revenue growth by optimizing scheduling and case acceptance.
- Remote
Clinical Team Lead
Affordable Dental Care
12.2018 - 10.2021
- Supervised teams across 3 locations, improving patient flow and reducing appointment times by 25%.
- Developed KPIs for efficiency and satisfaction in partnership with leadership.
- Trained and mentored 10+ employees, improving retention.
Director of Clinical Implementation
Nex Medical Solutions
10.2016 - 11.2018
- Led nationwide training for 20+ practices on device adoption, compliance, and workflow integration.
- Coordinated vendor relations and logistics to maintain supply chain efficiency.
Education
Certificate - Dental Assisting
Ross Medical Education Center
01.2019
Coursework - Criminal Justice & Corrections
Lansing Community College
01.2010
Criminal Justice
Saginaw Valley State University
Bay City, MISkills
- Proficient in Zoom, WorkDay, ADP, HRIS, ATS, Microsoft Office Suite, Google Workspace, Slack
- Experienced managing remote vendors and distributed teams
- Independent, proactive leader with strong problem-solving and process improvement abilities
- Project management
Certification
- ADP Payroll Specialist Certification – ADP (2024)
- AI & Career Empowerment – Univ. of Maryland, Robert H. Smith School of Business (2025)
- BLS/CPR Certified – American Heart Association
CORE COMPETENCIES
- Operations Management
- Remote Team Leadership
- HR & Payroll
- Budgeting & Cost Control
- KPI & Metrics
- Process Improvement
- Vendor & Contract Negotiation
- Compliance & Risk Management
- Recruiting & Training
- Client/Customer Experience Optimization
Timeline
Operations Manager
Troy Smiles Cosmetic & Implant Dentistry
09.2021 - Current
Clinical Team Lead
Affordable Dental Care
12.2018 - 10.2021
Director of Clinical Implementation
Nex Medical Solutions
10.2016 - 11.2018
Certificate - Dental Assisting
Ross Medical Education Center
Coursework - Criminal Justice & Corrections
Lansing Community College
Criminal Justice
Saginaw Valley State University
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