Kyle Rice
Brockport
Summary
Dynamic Technical Support Specialist with extensive experience at Frontier Communications, excelling in network troubleshooting and customer service. Proven ability to image and deploy systems efficiently, enhancing operational efficiency. Skilled in hardware replacement and team collaboration, consistently delivering exceptional support and solutions to complex technical challenges.
Overview
10
10
years of professional experience
Work History
Customer Technology Support Tech I
Tek Systems
Rochester
03.2023 - Current
- Been Working Both At SMH to Start on Projects And doing Normal Desktop Support Tickets Including Replacing Older Machines that are out of Waranty
- Then When I moved to 30 Corporate Woods Exclusively Working on image and deploying Machines that were Out of Waranty
Desktop and Imac Technician
Brite
Victor
03.2022 - 02.2023
- Worked on Contract With Brite To image and replace PCs For Wegmans
Cart Associate
Target
Henrietta
11.2021 - 01.2022
- Helped with bringing in Carts
- Working Check out
- Helping in any capacity Managers needed help
Technical Support Specialist
Frontier Communications
Rochester
01.2015 - 07.2019
- Trouble Shooting FIOS (Phone, TV, Internet) (DSL Internet) Plain old Telephone Service
- Also Taking Escalations From Our Office of the President and Social Media Teams
Education
Associate of Science - COMMUNICATIONS & BROADCASTING
Finger Lakes Community College
Canandaigua, NY01.2014
Skills
- Desktop support
- System imaging
- Hardware replacement
- Network troubleshooting
- Technical troubleshooting
- Customer service
- Remote assistance
- Team collaboration
References
References available upon request.
Timeline
Customer Technology Support Tech I
Tek Systems
03.2023 - Current
Desktop and Imac Technician
Brite
03.2022 - 02.2023
Cart Associate
Target
11.2021 - 01.2022
Technical Support Specialist
Frontier Communications
01.2015 - 07.2019
Associate of Science - COMMUNICATIONS & BROADCASTING
Finger Lakes Community College
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