Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
Generic

Wanya Hall

Dawson,GA

Summary

Versatile Technical Support Representative skilled at offering clients easy-to-understand guidance and actionable advice. Positively impacts all customer interactions and engineering efforts for supported products.

Overview

6
6
years of professional experience

Work History

Tech Support/Customer Rep/Mentor

Conduent
08.2021 - Current
  • Took inbound Phone Calls
  • Repaired Devices, located Stores
  • Assisted Customers with issues persisting from previous encounters
  • Advanced Notation Skills
  • Recorded times, made service tickets
  • Assisted other workers with issues via Chat
  • Handled calls in a timely manners
  • Assisted with High Level Products
  • Mentoring other Advisors to help with call skills and other features
  • Provided Luxury Customer Service
  • Reported Software issues
  • Grade Recorded/Live Calls
  • Assisted customers in identifying issues and explained solutions to restore service and functionality.
  • Documented support interactions for future reference.

Tech Support/Customer Rep

Concentrix
09.2020 - 08.2021
  • Took Inbound Phone Calls
  • Repaired Devices, located Stores
  • Assisted Customers with issues persisting from previous encounters
  • Notation Skills
  • Recorded times, made service tickets
  • Assisted other workers with issues via Chat
  • Handled calls in a timely manners
  • Data Entry
  • Assisted customers in identifying issues and explained solutions to restore service and functionality.
  • Documented support interactions for future reference.

Customer Rep

Teleperformance
07.2019 - 08.2020
  • Tech Support, SalesMan, Took Inbound Phone Calls
  • Learned the fast pace workings of a Call Centers
  • Repaired Devices, located Stores
  • Sold Devices to customers
  • Assisted Customers with issues persisting from previous encounters
  • Notation Skills
  • Handled calls in a timely manners
  • Responded to customer calls and emails to answer questions about products and services.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Resolved concerns with products or services to help with retention and drive sales.

Customer,Cashier

Piggly Wiggly
06.2017 - 07.2019
  • Counted Money
  • Handled customers in a timely fashion
  • Stocked Shelves
  • Provided good Customer Service
  • Greeted customers entering store and responded promptly to customer needs.
  • Built relationships with customers to encourage repeat business.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Welcomed customers and helped determine their needs.

Education

High School Diploma -

Connections Academy

Skills

  • I have a wonderful, positive can do attitude Also very determined and hard Working
  • I can type 50 plus WPM, so this adds to my Advacned Data Entry Skills
  • Trained in Data entry as well as took Writing Classes
  • Trained in Many Fields of Technology from All Operating Systems and devices
  • I am an Engineering Stem Ambassador
  • Repaired devices on a scale from cellular devices to computers
  • Time management skills
  • Psychology Skill
  • Professional Communication Skills
  • Product Selection
  • Assisting with Deployments
  • Service Desk Team Management
  • Desktop Support
  • Apple Certified Macintosh Technician (ACMT)
  • Technical Documents Comprehension
  • Apple Certified Support Professional (ACSP)
  • Technical Issues Analysis
  • PC Component Diagnostics
  • MS Office Proficiency
  • Mac Systems

Additional Information

  • AWARDS/ TRAININGS , Good Citizen Awards Employee of the Month 3 tims Public Speaking Awards Stem Ambassador Awards Teen Leader/ Leader training Camp Counselor training Customer Service Certification Mechanical Engineering Certifications

Timeline

Tech Support/Customer Rep/Mentor

Conduent
08.2021 - Current

Tech Support/Customer Rep

Concentrix
09.2020 - 08.2021

Customer Rep

Teleperformance
07.2019 - 08.2020

Customer,Cashier

Piggly Wiggly
06.2017 - 07.2019

High School Diploma -

Connections Academy

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Wanya Hall