Summary
Overview
Work History
Education
Skills
Timeline
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Kyle Richardson

Highland,CA

Summary

Customer service-savvy Assistant Manager offering 5-year background in the Wine Industry Engaging and upbeat personality with ability to recruit, train and coach new employees to successfully promote company brand and growth objectives. I focused on sales and maintaining current members while obtaining new members.

Overview

11
11
years of professional experience

Work History

Cook

Escape Craft Brewery
Redlands, CA
10.2021 - Current
  • Operated ovens, fryers and mixers safely to prevent kitchen accidents and machinery malfunction.
  • Set up and performed initial prep work for soups, sauces and salads.
  • Maintained consistent quality and high accuracy when preparing identical dishes every day.
  • Chopped, diced and sliced vegetables and fruit ahead of rush periods.
  • Enforced proper sanitation practices to prevent spoiling or contamination of foods.
  • Replenished food items from inventory and rotated ingredients.
  • Prepared garnishes for later use in meal production.
  • Modified standard recipes to address customer requests for substitutions or allergen concerns.
  • Maintained clean and orderly appearance throughout kitchen and dining area.

Assistant Manager of Tours and Tastings

Francis Ford Coppola WInery
Geyserville, CA
03.2015 - 06.2020
  • Monitored employee performance and developed improvement plans.
  • Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
  • Assessed job applications and made hiring recommendations to bring in top candidates.
  • Directed merchandising, promotion and brand loyalty efforts for business segment with greatest sales volume.
  • Provided weekly work schedules to employees to accommodate business demands and vacation requests.
  • Supervised team of 15-20 employees and provided feedback on performance.
  • Recruited, interviewed and hired individuals which would add value to team while bringing wealth of experience.
  • Knowledge of Wine making and Fermentation
  • Helped create the wine portion of The Sonoma County Experience (Beer, Wine,Cannabis and how they all relate)
  • Project Management and Collaboration between multiple departments
  • Achieved Highest sales for Tasting Room in Tasting Room History
  • Trained and mentored for Wine Knowledge, Sustainability, Sales, and Club Signups.

Sales Floor supervisor

G.H Bass and Co.
Freeport, ME
12.2013 - 11.2014
  • Actively pursued personal learning and development opportunities.
  • Strategically scheduled team members to maintain optimal staffing levels at all times.
  • Supervised and directed all merchandise and shipment processing.
  • Answered customer telephone calls promptly and in an appropriate manner.
  • Resolved all customer complaints in a professional manner while prioritizing customer satisfaction.
  • Shared best practices for sales and customer service with other team members to help improve the store’s efficiency.
  • Completed all point of sale opening and closing procedures, including counting the contents of the cash register.
  • Handled all customer relations issues in a gracious manner and in accordance with company policies.

Sales Associate

Phillips Van Huessen
Freeport, ME
09.2013 - 06.2014
  • Stocked and replenished merchandise according to store merchandising layouts.
  • Priced merchandise, stocked shelves and took inventory of supplies.
  • Cleaned and organized store, including checkout desk and displays.
  • Alerted customers to upcoming sales events and promotions.
  • Identified potential shoplifters and alerted management.
  • Completed all point of sale opening and closing procedures, including counting contents of cash register.
  • Handled all customer relations issues in gracious manner and in accordance with company policies.
  • Welcomed customers into store and helped them locate items.
  • Managed hundreds of Customers during peak season

Aviation Electronics Technician

United States Navy
06.2008 - 07.2011
  • Set up and operated precision test equipment for alignment, troubleshooting and testing of electrical equipment and systems.
  • Installed electrical and electronic components and assemblies.
  • Repaired and installed wiring, connectors, control boxes antennas and other pieces.
  • Completed quality assurance checks for service work and completed documentation outlining updates.

Education

Some College (No Degree) - Calculus, Trigonometry, Electrical

Florida State College At Jacksonville
Jacksonville, FL

High School Diploma -

Yucaipa High School
Yucaipa, CA
2008

Skills

  • Employee performance evaluations
  • Staff Supervision
  • Budgeting
  • Recruiting and Interviewing
  • Strategic Planning
  • Cost Control
  • Employee scheduling
  • Strategic planning
  • Operations management
  • Sales growth

Timeline

Cook

Escape Craft Brewery
10.2021 - Current

Assistant Manager of Tours and Tastings

Francis Ford Coppola WInery
03.2015 - 06.2020

Sales Floor supervisor

G.H Bass and Co.
12.2013 - 11.2014

Sales Associate

Phillips Van Huessen
09.2013 - 06.2014

Aviation Electronics Technician

United States Navy
06.2008 - 07.2011

Some College (No Degree) - Calculus, Trigonometry, Electrical

Florida State College At Jacksonville

High School Diploma -

Yucaipa High School

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Kyle Richardson