Kyle Roberts
Oyster Bay,NY
Summary
Hardworking Bartender with experience in large-scale casual and fine dining establishments. Committed to upholding highest standards of customer service and safe food handling practices. Well-versed mixologist with diverse menu of memorized drink recipes.
Overview
9
9
years of professional experience
3
3
Certifications
Work History
Bartender
Mill River Country Club
06.2021 - Current
- Develop loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Insure a clean and efficient workspace by maintaining organization and sanitation of the bar area, including glassware, tools, and equipment to adhere to health and safety standards.
- Increase customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Reduce wait times for drinks by efficiently managing the bar area and prioritizing orders.
Paid Media Planner
Bedgear
10.2021 - 11.2023
- Developed and refined strategies for Social platforms internationally, specifically on Facebook, Instagram and Google
- Worked with external agencies, focusing on budgeting, performance optimization, and planning for future scalability
- Leveraged visualization tools such as Sheets/Excel, PowerPoint, Looker Studio, Tableau, and Heatmaps to relay strategy, results, and insights to internal teams
- Performed periodic analysis to report on KPI's including: CAC, AOV, ROAS, and LTV
Manager
T-mobile
02.2020 - 06.2021
- Fostered a welcoming atmosphere for customers through meticulous store upkeep and effective employee coaching.
- Enhanced customer satisfaction through training staff on exceptional customer service practices and conflict resolution techniques.
- Completed opening and closing tasks which included ensuring an accurate count of sales, documenting interactions with customers and managing inventory.
Real Estate Agent
BHHS Fox & Roach Realtors
05.2015 - 06.2018
- Expanded client base through consistent networking events, maintaining a high level of customer service and professionalism.
- Negotiated favorable contract terms for clients, resulting in higher satisfaction rates and repeat business.
- Created and nurtured an online sales funnel by developing over 50 campaigns, and managing over 10k/year of targeted lead generating ads.
- Improved property listings by collaborating with photographers to capture visually appealing images that accurately represented each property's unique qualities.
Education
Ublic Safety: Police, Fire Fighting, And EMT - Public Safety
Middle Bucks Institute of Technology
Jamison, PABachelor of Science - Mass Communication
Mansfield University
Mansfield, PA05.2016
Skills
- Campaign Management
- Creative Concepting
- Growth Marketing
- Menu Memorization
- Payment Processing
- Suggestive Selling
- Service-Oriented Mindset
- New Hire Training
- Creative Mixology
Certification
- Eagle Scout (lifetime)
- PA Emergency Medical Technician (2011-2017)
- Firefighter (lifetime)
- ATAP Certified
- Meta Certified Media Buying Professional
- Meta Certified Digital Marketing Associate
References
- Tim McCarthy, Mill River Country Club, Bar Manager, Manager, 516-732-2022
- Anthony Iritano, Bedgear, LLC, Ecommerce Manager, Manager, 516-551-6616
- Peter Curaro, Bedgear, LLC, Product Marketing Manager, Co-Worker, 631-487-7414
References
References available upon request.
Timeline
Paid Media Planner
Bedgear
10.2021 - 11.2023
Bartender
Mill River Country Club
06.2021 - Current
Manager
T-mobile
02.2020 - 06.2021
Real Estate Agent
BHHS Fox & Roach Realtors
05.2015 - 06.2018
Ublic Safety: Police, Fire Fighting, And EMT - Public Safety
Middle Bucks Institute of Technology
Bachelor of Science - Mass Communication
Mansfield University
- Eagle Scout (lifetime)
- PA Emergency Medical Technician (2011-2017)
- Firefighter (lifetime)
- Meta Certified Media Buying Professional
- Meta Certified Digital Marketing Associate
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