Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Kyle Robinson

Spring Hill,FL

Summary

Skilled [Job Title] with record of success breaking down and improving business systems. Collaborates well to test, implement, refine and enhance systems and meet current and expected business needs. Excellent research, reporting and communication strengths developed over [Number]-year career.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Business Systems Analyst II

Centene
12.2022 - Current
  • Identified needed business improvements and determined appropriate systems required to implement solutions.
  • Trained business personnel in use of systems.
  • Coordinated data migration and consolidation efforts.
  • Automated NHAAT Reporting
  • Expanded NHAAT Reporting with PowerBI allowing for new reporting and data to be pulled
  • Rebuilt RFP master acquisition sheet for Paul Kohler
  • Lead a dedicated Vendor Support for all new vendor hires
  • Assisted in designing and implementing New Hire
  • Focus groups for IT
  • Created a dedicated Sharepoint Site for New Hire Support
  • Analyzed existing systems and databases and recommended enhancements to solve business needs
  • Collaborated with upper management to drive strategy and implement new processes.

Senior IT Support Specialist

Centene
11.2021 - 12.2022
  • Created help desk tickets, troubleshot and resolved desktop issues.
  • Loaded software, granted permissions, and configured hardware for new employees as part of onboarding process.
  • Provided Tier 3 IT support to non-technical internal users through desk side support services.
  • Developed a more efficient New Hire process and tracking saving Centene approximately $2 a year in costs moving to Logistics Center model
  • Coordinated and deployed all Wellcare New Hires
  • Automated processes related to new hires

IT Support Specialist

Centene
05.2020 - 11.2021
  • Resolved escalated issues by serving as subject matter expert on wide-ranging issues
  • Used ticketing systems to manage and process support actions and requests
  • Prepared Laptops for deployment
  • Operated Access Database for tracking new hires
  • Set up local desktops and other hardware

Education

Bachelor of Science - Mechanical Engineering

University of South Florida
Tampa, FL

High School Diploma -

Freedom High School
Tampa
05-2012

Skills

  • Database Design
  • Process Documentation
  • Personnel Training
  • Program Planning
  • Stakeholder Relations
  • Business intelligence tools
  • Report Preparation
  • User access management

Certification

Certification CompTIA A+ - TechSkills

Certification Number 0TR499SGXKR1QK3H

Issued Date 02/03/2020


Certification Name Technical Support Fundamentals by Google

Country United States of America

Certification Number UVDFNDK7GM6A

Issued Date 11/08/2018

Timeline

Business Systems Analyst II

Centene
12.2022 - Current

Senior IT Support Specialist

Centene
11.2021 - 12.2022

IT Support Specialist

Centene
05.2020 - 11.2021

Bachelor of Science - Mechanical Engineering

University of South Florida

High School Diploma -

Freedom High School

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Kyle Robinson