GINA MOORE
Kansas City,MO
Summary
Experienced business and systems analyst with 10 years of IT experience with emphasis in Cerner Patient Accounting. Demonstrated strengths include process analysis, technical troubleshooting, project leadership and communication skills.
Overview
15
15
years of professional experience
1
1
Certification
Work History
REVENUE CYCLE SYSTEMS ANALYST II
Nicklaus Children's Hospital, Miami Children's Hospital
07.2022 - Current
- Provided client support on system operation and troubleshooting.
- Enhanced system efficiency by identifying and resolving complex technical issues.
- Resolved malfunctions with systems and programs through troubleshooting.
- Diagnosed, troubleshot and resolved network and system problems.
- Performed system analysis, documentation, testing, implementation, and user support for platform transitions.
- Investigated system issues and implemented resolutions to reduce downtime.
- Assisted in the development of long-term IT strategies aligned with overarching organizational goals.
- Streamlined processes for improved productivity through thorough systems analysis and optimization.
- Evaluated current systems and recommended improvements, ensuring optimal performance levels were maintained.
REVENUE CYCLE MODEL PRODUCT MANAGER
Cerner Corporation
12.2019 - 06.2022
- Analyze overall quality of the solution recommendations for Cerner Patient Accounting workflows and processes
- Develop internal documentation to establish and improve outcomes of Revenue Cycle Key Performance Indicators for Cerner Millennium
- Lead associate education efforts related to standard practice implementation based on clinical and health care business processes
- Expert knowledge of Cerner Patient Accounting workflows for both acute and ambulatory projects
- Facilitate complex collaboration with Cerner Patient Accounting solution strategists and professional services knowledge leads to define requirements and prioritize updates to Revenue Cycle solution recommendations.
- Adapted quickly to changing environments for continued professionalism under pressure.
LEAD CONFIGURATION ANALYST
Cerner Corporation
03.2015 - 12.2019
- Design, configuration and implementation of simple and complex Cerner Patient Accounting applications for client projects
- Implementation of Patient Accounting solution for over 25 + hospital clients both acute and ambulatory
- Drive resolution and/or escalation of configuration problems
- Expert utilization of automation for configuration purposes.
- Developed comprehensive documentation for all configuration processes, facilitating knowledge sharing among team members.
- Trained junior team members on best practices in configuration management, improving overall team productivity and expertise.
- Ensured compliance with company standards by conducting thorough configuration audits.
SR DELIVERY CONSULTANT
Cerner Corporation
09.2014 - 03.2015
- Point of contact with client during Patient Accounting solution roll-out projects
- Design, build, validate and implementation of Cerner Patient Accounting workflows
- Facilitate client-facing meetings in utilization and practice of Cerner Patient Accounting.
CLIENT RELATIONS SPECIALIST/ REIMBURSEMENT COORDINATOR
Human Arc
01.2009 - 09.2014
- Expert knowledge in Medicaid and Social Security programs for MO and KS
- Collaboration with hospital clients in collecting Medicaid reimbursement payments from the state
- Expert knowledge in Patient Financial Services workflows for 10 + hospital systems.
Education
Bachelor of the Arts Sociology -
UNIVERSITY OF MISSOURI
Columbia, MO12.2007
Skills
- Database Design
- End-user support
- Product Development
- Technical Analysis
- Application support
- Software development life cycle
Certification
Certified Revenue Cycle Representative - CRCR
Awards
- Consulting Project Eagle Award - June 2018: For outstanding service and contribution on North Kansas City Hospital project
- Crushed-It Award - January 2017: Management award for client recognition
- Night on the Town Award - March 2016: For outstanding service and contribution on Blanchard Valley Hospital project
References
References available upon request
Timeline
REVENUE CYCLE SYSTEMS ANALYST II
Nicklaus Children's Hospital, Miami Children's Hospital
07.2022 - Current
REVENUE CYCLE MODEL PRODUCT MANAGER
Cerner Corporation
12.2019 - 06.2022
LEAD CONFIGURATION ANALYST
Cerner Corporation
03.2015 - 12.2019
SR DELIVERY CONSULTANT
Cerner Corporation
09.2014 - 03.2015
CLIENT RELATIONS SPECIALIST/ REIMBURSEMENT COORDINATOR
Human Arc
01.2009 - 09.2014
Bachelor of the Arts Sociology -
UNIVERSITY OF MISSOURI
Certified Revenue Cycle Representative - CRCR
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