Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Kyle Ross

Kyle Ross

Newton,KS

Summary

Dynamic Shift Leader at Tropical Smoothie Cafe, and Restaurant Cook and Cleaner at Friendly's Restaurant, with a proven track record in customer service management and motivational leadership. Expert in training new associates and enforcing policies, ensuring a smooth operation. Recognized for resolving customer complaints effectively, enhancing satisfaction, and maintaining high standards in food and drink preparation.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Crew Member

Friendly's Restaurant
07.2025 - 09.2025
  • Cleaned and maintained all areas of restaurant to promote clean image.
  • Stocked shelves to organize aisles in assigned department.
  • Collaborated with team members to complete orders.
  • Worked well with teammates and accepted coaching from management team.
  • Assisted other team members to achieve goals.
  • Loaded dishwasher with china and thoroughly hand-washed dishes, pans and utensils to tidy up serving line.
  • Prepared salads, soups and sandwiches for customers.
  • Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
  • Readied customers' take-out orders in secure bags with appropriate amounts of condiments, silverware and napkins.
  • Checked on dining areas frequently to clean up spills, wipe down tables and restock stations.
  • Completed milkshakes and ice cream desserts for customers.
  • Prepared recipe ingredients by washing, peeling, cutting, and measuring.
  • Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness.

Shift Leader

Tropical Smoothie Cafe
07.2020 - 06.2021
  • Prepared food and drinks for the establishment and communicated regularly on goals and progress.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Trained new employees and delegated daily tasks and responsibilities.
  • Open and closed the restaurant.

Education

High School Diploma -

Melbourne High School
Melbourne, FL
02-2024

Skills

  • Customer service management
  • Policy and procedure enforcement
  • Motivational leadership
  • Focused And Fast Learner
  • Experienced Line Cook
  • Drink Making
  • Experience Training New Associates
  • Bussing Tables

Certification

DBPR-Contracted Food Safety Provider.

SafeStaff Certificate

Timeline

Crew Member

Friendly's Restaurant
07.2025 - 09.2025

Shift Leader

Tropical Smoothie Cafe
07.2020 - 06.2021

High School Diploma -

Melbourne High School

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Kyle Ross