Adot Mo
Syracuse
Summary
Knowledgeable Shift Manager proficient in scheduling, money handling and team management. Successful at overseeing all areas of operations. Makes adjustments to scheduling and task prioritization to keep Production on schedule. Driven to keep costs under control, employees working hard and customers satisfied. Highly professional and results-focused professional with excellent problem-solving and decision-making skills.
Hardworking crew member boasts solid understanding of operational practices and safety standards. Capably comprehends and follows detailed instructions to complete work tasks. Contributes to overall team success with field knowledge and dedication to going beyond to properly complete tasks.
Diligent Data Encoder with proven experience in efficiently transcribing data and maintaining databases. Strong skills include high accuracy typing, keen attention to detail, and proficiency in use of various encoding software. Recognized for improving data integrity through rigorous quality control processes and contributing to streamlined operations in previous roles.
Overview
3
3
years of professional experience
Work History
Crew Member
Dunkin' Donuts
Syracuse, United States
12.2024 - Current
- Educated customers on menu items, product ingredients and nutritional values.
- Adhered to health department regulations regarding food handling procedures.
- Provided excellent customer service to maintain a positive atmosphere for guests.
- Cleaned restaurant area by sweeping floors, wiping tables and emptying trash receptacles.
- Completed opening and closing tasks such as setting up workstations, cleaning surfaces and restocking supplies.
Shift Manager
Taco Bell
Syracuse
06.2022 - 09.2024
- Managed daily cash intake by counting out registers and tabulating profits.
- Coached employees on interactions with customers to drive exceptional service.
- Positioned skilled staff in key areas throughout shift to optimize department productivity.
- Directed and led employees and team members on effective operations, methods and procedures.
- Reported employee behavioral issues, losses and customer complaints to upper-level management.
- Upheld company standards and compliance requirements for operations.
- Managed maintained coverage for shifts.
- Reinforced rules to promote superior employee performance.
- Reviewed financial statements to meet targets during shift.
- Assisted in resolving escalated customer service issues in a timely manner.
- Ensured compliance with food safety regulations and quality standards.
- Oversaw the training of new employees on customer service, product knowledge, and cash handling techniques.
- Analyzed sales data to identify trends and areas for improvement.
- Maintained inventory levels by monitoring stockroom orders and restocking shelves as needed.
- Analyzed sales reports for trends in order to identify areas for improvement or growth opportunities.
- Developed and maintained positive working relationships with staff, customers, and vendors.
- Enforced safety standards throughout the store including proper use of equipment.
- Maintained detailed records of employee attendance, punctuality, and overtime.
- Prepared daily production reports and tracked performance metrics.
Education
Bachelor of Arts - Psychology
Utica College
Utica, NY05-2026
High School Diploma -
Bishop Grimes
Syracuse, United States05-2020
Skills
- Quality Assurance
- Employee Training
- Retail Inventory Management
- Customer Service Management
- POS Systems
- Microsoft office skills
- Store operations oversight
- Friendly and Positive
- Store opening and closing procedures
- Cash Management
- Flexible Schedule
- Team Leadership
- Shift checklists
- Strategic thinker
- Multitasking and Organization
- Retail Merchandise Quality Standards
- Reliable
- Relationship building and management
- Team motivation
- Staff Management
- Documentation And Reporting
- Performance Reviews
- Employee supervision and motivation
- Customer Service
- Outstanding communication skills
- Problem-Solving
- Policies and Procedures
- Attention to Detail
- Data Entry
- Proficiency in Microsoft office
Timeline
Crew Member
Dunkin' Donuts
12.2024 - Current
Shift Manager
Taco Bell
06.2022 - 09.2024
Bachelor of Arts - Psychology
Utica College
High School Diploma -
Bishop Grimes