Melissa Hartery
Limerick
Summary
Dedicated professional with a focus on customer service and operational efficiency. Skilled in problem resolution, team supervision, and quality control, committed to enhancing customer satisfaction and driving team productivity.
Overview
3
3
years of professional experience
2003
2003
years of post-secondary education
Work History
Crew Member
Dunkin' Donuts
Hollis Center
02.2025 - Current
- Prepared coffee and baked goods according to established recipes and standards.
- Maintained cleanliness of workstations and dining areas throughout shift.
- Assisted customers with orders, ensuring a friendly and efficient experience.
- Operated cash register, handling transactions accurately and efficiently.
- Collaborated with team members to ensure timely service during peak hours.
- Stocked inventory, ensuring products were fresh and well-displayed for customers.
- Followed safety protocols for food handling and equipment operation consistently.
- Participated in training new crew members on operational procedures and customer service skills.
- Completed opening and closing tasks such as setting up workstations, cleaning surfaces and restocking supplies.
- Provided excellent customer service to maintain a positive atmosphere for guests.
- Resolved customer complaints in a professional manner.
- Upheld high standards of productivity and quality in operations.
Assistant Manager
Heffners
Parsonsfield
01.2025 - Current
- Assisted in the management of daily operations, ensuring smooth and efficient workflow
- Collaborated with the manager to develop strategies for achieving sales targets and improving customer satisfaction
- Supervised and trained a team of employees, providing guidance and support to maximize productivity
- Resolved customer complaints or concerns promptly, ensuring high levels of customer service at all times
- Assumed managerial responsibilities in the absence of the manager, overseeing all aspects of operations
- Managed cash handling procedures, including opening/closing registers, preparing deposits, and reconciling discrepancies
- Maintained accurate records of financial transactions including daily sales reports, invoices, receipts etc
- Utilized POS systems effectively to process orders accurately while maintaining high level of efficiency
- Implemented customer loyalty programs resulting in a increase in repeat business
- Managed inventory levels, ensuring adequate stock availability while minimizing excess or obsolete items
Warehouse Worker
LL Bean
Freeport
09.2022 - 11.2024
- Operated material handling equipment for efficient inventory management.
- Ensured accurate order fulfillment by picking and packing products.
- Maintained cleanliness and organization of warehouse space for safety.
- Assisted in receiving and inspecting incoming shipments for quality control.
- Followed safety protocols to minimize workplace hazards and risks.
- Conducted regular inventory checks to maintain stock levels efficiently.
- Used pallet jacks to move items to and from warehouse locations.
- Operated scanners, computers, and other equipment to track orders.
- Followed established guidelines for picking orders accurately.
- Assembled orders according to customer requests.
- Kept up to date on safety procedures and correct lifting techniques to prevent injuries.
- Tagged and wrote identifying information on containers, boxes and cargo.
Education
North Fort Myers
North Fort Myers, FLSkills
- Inventory management
- Customer service
- Cash handling
- Food safety protocols
- Team supervision
- Operational efficiency
- Problem resolution
- Effective communication
- Attention to detail
- Time management
- Quality control
- Training and onboarding
- Clear communication
- Inventory counts
- Point-of-sale transactions
- Safe food handling
- Teamwork and collaboration
- Sanitation protocols
- Safety awareness
- Store opening and closing
- Order management
- Quality assurance
- Performance improvement
- Self-discipline
- Workplace efficiency
- Quality control checks
- Multitasking and organization
- Problem-solving
- Inventory restocking
- Ordering procedures
- Assertiveness
Timeline
Crew Member
Dunkin' Donuts
02.2025 - Current
Assistant Manager
Heffners
01.2025 - Current
Warehouse Worker
LL Bean
09.2022 - 11.2024
North Fort Myers