Shahzaib Imtiaz
Bowie,MD
Summary
Highly motivated individual with a passion for excellent customer service. Possesses a strong work ethic and a team-player attitude. Well-versed in the hospitality and retail industries, with a focus on customer relations, problem-solving, and multitasking. Committed to providing outstanding customer service and maintaining a clean, organized environment.
Developed strong communication and teamwork skills in a fast-paced, customer-focused environment. Expertise in delivering excellent customer service and maintaining organized workspaces. Seeking to transition into a new field, leveraging these skills to contribute effectively to a new team and environment.
Offering a friendly and cooperative attitude, with a willingness to learn and grow in a dynamic environment. Brings understanding of the importance of customer service and teamwork, along with the ability to handle tasks efficiently and accurately. Ready to use and develop communication and problem-solving skills in [Desired Position] role.
Overview
2
2
years of professional experience
Work History
CREW MEMBER
Dunkin'
Bowie, MD
04.2023 - 11.2024
- Resolved customer complaints with professionalism and courtesy.
- Executed order placements within POS systems and managed cash and credit transactions.
- Implemented comprehensive safety and security protocols to mitigate risks.
- Facilitated training sessions for new employees on company policies and food preparation procedures.
- Delivered exceptional customer service by proactively anticipating customer needs and promptly addressing requests and concerns.
- Executed comprehensive store opening and closing procedures to ensure operational efficiency.
- Executed processing of customer refunds and exchanges to enhance satisfaction.
- Facilitated unloading of stock from delivery trucks and organized shelves for optimal inventory management.
- Ensured compliance with company policies and procedures during daily task execution.
- Collaborated with crew members to execute assigned tasks efficiently and effectively.
- Streamlined work area organization to enhance operational efficiency.
- Executed cashier responsibilities, including payment acceptance, change issuance, and cash reconciliation.
- Resolved customer complaints by remaking dishes and processing refunds.
- Exhibited exceptional communication skills while addressing customer inquiries and resolving complaints.
- Welcomed customers with professionalism and friendliness to enhance overall satisfaction.
- Managed merchandise restocking on shelves throughout shift.
- Executed accurate and efficient payment processing utilizing point-of-sale system.
- Ensured compliance with health department regulations for safe food handling practices.
- Executed periodic audits of cash registers to verify accuracy and compliance.
- Executed point-of-sale system operations to ensure seamless customer transaction processing.
- Facilitated training sessions for new crew members on operational procedures and customer service techniques.
- Oversaw cleanliness and organization of workstations.
- Delivered exceptional customer service by promptly resolving issues to enhance client satisfaction.
Education
High School Diploma -
Bowie High School
Bowie, MD05.2024
Skills
- Sales experience
- Effective time management
- Product marketing
- Inventory stocking
- Collaborative teamwork
- Inventory management
- Commitment to continuous learning
- Multitasking and organization
- Customer service
- Teamwork and collaboration
- Problem-solving
- Flexible schedule
- Cash flow management
- Effective communication skills
- Effective communication skills
- Accurate inventory tracking
- Retail opening and closing procedures
- Assembly line operations
Languages
English
Native or Bilingual
Urdu
Native or Bilingual
Punjabi
Native or Bilingual
Hindi
Native or Bilingual
Spanish
Elementary
Timeline
CREW MEMBER
Dunkin'
04.2023 - 11.2024
High School Diploma -
Bowie High School