KYLE SANTOS

• Conducted regular quality checks on ingredients, ensuring consistency in taste and presentation of dishes served.
• Contributed to successful catering events by preparing large quantities of appetizers and salads according to client specifications.
• Prepped ingredients efficiently before each shift, ensuring smooth operation during busy meal periods.
• Managed opening and closing shift kitchen tasks.

• Maintained cleanliness and organization of dining area to support efficient service flow.
• Collaborated with kitchen staff to ensure timely order preparation and presentation.
• Engaged with guests to provide exceptional service, addressing inquiries and special requests.
• Supported front-of-house operations during peak hours, ensuring seamless service delivery.

• Trained new food runners on operational procedures and service standards for consistency.
• Assisted servers in managing multiple tables, improving overall workflow during peak hours.
• Handled high-pressure situations calmly and professionally during peak hours or unexpected rushes at the restaurant.
• Managed multiple tasks simultaneously, prioritizing duties effectively for maximum productivity.

• Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
• Supported servers, food runners, and bussers with keeping dining area ready for every guest.
• Increased restaurant efficiency by maintaining an organized host stand, including menus, reservation logs, and seating charts.
• Managed reservations efficiently to accommodate walk-in guests and reduce wait times.
• Collaborated with kitchen staff to communicate dietary restrictions or special requests from customers, ensuring accurate meal preparation.

• Provided excellent table service and fostered guest satisfaction in fast-paced restaurant and bar.

Related course work: statistics, pre-calculus, business management, business ethics and economics.