Kyle Scarlett
Lumen
Colorado Springs
20
years of professional experience
Results-oriented leader with extensive experience in customer-focused operations and team development. Excels in cross-functional collaboration to deliver operational improvements and meet strategic goals. Committed to fostering a culture of safety and efficiency while achieving outstanding customer service outcomes.
Work History
Regional Operations Supervisor
3 Years 9 Months- Supervised daily operations across multiple regions to ensure smooth workflow.
- Coordinated logistics and resource allocation to optimize operational efficiency.
- Monitored team performance, identified areas for improvement, and provided feedback to ensure operations met company standards.
- Trained and mentored staff on best practices and safety protocols.
- Monitored compliance with company policies and industry regulations.
- Collaborated with cross-functional teams to align departmental goals and strategies.
- Managed inventory levels, ensuring adequate stock availability without overstocking at each location.
- Developed and implemented processes to improve operational efficiency across the region.
- Organized periodic audits of regional facilities to ensure safety protocols were being followed properly.
- Collaborated with other departments to identify and resolve operational issues in a timely manner.
- Performed daily inspections of regional sites to verify proper functioning of equipment and systems.
- Developed strategies for reducing costs while maintaining quality of service delivery in the region.
- Conducted regular meetings with staff members to discuss progress and identify opportunities for improvement.
- Controlled expenses, eliminated waste, reduced overhead costs and developed operating budgets.
- Verified adherence to OSHA and internal safety standards to minimize risks and enhance workplace safety.
Product Champion
3 Years 10 Months- Contributed to more than 35 service offers within six months for T-Mobile for Business
- Collaborated with sales, marketing, and support teams to launch products on time and within budget.
- Guided customer experience improvement by creating, reviewing, and approving offers documentation (One Pagers, ORDs, and build documents)
- Developed a strong understanding of the mechanics of rate plan and SOC construction, resulting in an improved ability to problem-solve and create new sales opportunities.
- Built and continually updated new process sheets for improvement across all areas of supported program work.
- Supported program operations by preparing and updating documents, reports, and spreadsheets, and distributing team communications to enhance collaboration and morale.
- Led weekly Reward and Recognition program with P&T to increase awareness and celebrate team achievements.
Retail Leader
2 Years 3 Months- Earned a spot in the Winners Circle, highlighting exceptional contributions in sales for 2017
- Developed action plans for store success in sales
- Identified performance objectives to enhance results through associates, inspiring team success
- Cultivated positive sales environment, elevating customer satisfaction
- Coached associates to foster individual development and growth
Retail Associate
11 Months- Achieved recognition as a top 10 retail associate in Colorado Springs South District for outstanding service
- Surpassed monthly growth and revenue targets to drive store performance.
- Consistently achieved high customer service survey scores, reflecting commitment to exceptional service.
- Delivered personalized service to enhance customer satisfaction.
- Actively listened to customer needs while providing resolutions for pain points.
Retail Manager
4 Years 10 Months- Cultivated partnerships with local businesses and owners, surpassing projected revenue growth annually.
- Adapted to company changes and implemented these changes to help foster growth, knowledge, and customer loyalty.
- Achieved operational excellence in stores by ensuring compliance with company policies and strengthening inventory security measures.
- Enhanced leadership skills in team members by mentoring individual Mobile Experts.
- Consistently beat revenue growth year over year
Retail Associate Manager
3 Years 10 Months- Lead store in maintaining exceptional customer experience survey scores
- Analyzed business to develop action plans to meet sales and operational goals.
- Adapted and implemented company changes to align frontline operations with corporate expectations.
- Helped grow leaders by developing individual Mobile Experts.
- Built long-term relationships with customers, employees, and business partners.
- Led Southern Colorado’s Diversity & Inclusion Chapter initiatives to enhance member inclusivity and engagement.
- Presented business initiatives to major organizations, fostering partnerships for collaborative growth.
- Earned T-Mobile “How We Play” awards for ‘Customer Focus’ & ‘Change and Innovation’ Sales
Education
BA - Computer Science: Software Engineering
Skills
Operations management
Process optimization
Operational efficiency
Resource allocation
Inventory management
Budget control
Expense management
Operational reporting
Key performance indicators
Data analysis
Project Management
Product Management
Cross-functional collaboration
Cross-functional leadership
Planning
Team performance management
Collaboration
Team leadership
Teamwork
Strong communication
Effective communication
Interpersonal skills
Problem solving
Risk management
Multitasking
Organizational skills
Microsoft Office
Word
Excel
PowerPoint
Outlook
OneNote
Trello
Presenting
Training mentorship
Competitive excellence
Timeline
Regional Operations Supervisor
Lumen
10.2022 - CurrentRead More
Product Champion
T-Mobile US
12.2018 - 10.2022Read More
Retail Leader
T-Mobile
09.2016 - 12.2018Read More
Retail Associate
T-Mobile
10.2015 - 09.2016Read More
Retail Manager
Verizon GoWireless US
12.2010 - 10.2015Read More
Retail Associate Manager
T-Mobile
12.2006 - 10.2010Read More
Colorado Technical University
BA from Computer Science: Software Engineering
Read More