Kyle Schumerth
Stuart,FL
Summary
Dynamic tour company owner and former hospitality manager with expertise in business strategy and customer engagement. Proven ability to cultivate client relationships and enhance service offerings, driving business growth and client satisfaction.
Overview
29
29
years of professional experience
Work History
Tour Company Owner/Operator
Self-employed
Playas Del Coco, Costa Rica
09.2018 - 09.2026
- Created business strategies to enhance service offerings while increasing customer engagement.
- Researched market trends to identify new opportunities for business growth and innovation.
- Cultivated relationships with clients to understand needs and improve satisfaction levels.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
Brewery Manager
Coconutz Brewhouse
Playas Del Coco, Costa Rica
10.2017 - 08.2018
- Engaged customers in conversation to understand their needs. and engaged in conversation using effective interpersonal and people skills.
- Collaborated with diverse coworkers to achieve goals and resolve product and service issues.
- Prioritized and organized tasks to efficiently accomplish service goals.
Bar and Beverage Manager
Supple Restaurant Group
Oshkosh, Wisconsin
08.1997 - 09.2017
- Managed beverage inventory and ordering processes for high-volume restaurant operations.
- Oversaw bar operations during peak hours to maintain service efficiency.
- Delegated work to staff, setting priorities and goals.
- Explained goals and expectations required of trainees.
Education
BBA - Marketing
University of Wisconsin-Oshkosh
Oshkosh, WI05-1993
Skills
- Business strategy
- Market research
- Business development
- Customer engagement
- Client relationship management
- Customer service
- Team management
- Coaching and mentoring
- Entrepreneurial leadership
Timeline
Tour Company Owner/Operator
Self-employed
09.2018 - 09.2026
Brewery Manager
Coconutz Brewhouse
10.2017 - 08.2018
Bar and Beverage Manager
Supple Restaurant Group
08.1997 - 09.2017
BBA - Marketing
University of Wisconsin-Oshkosh