KYLE SIKES
Arlington,WA
Summary
Dedicated Snohomish County employee with over five years of experience in IT. Currently serving as the Network Administrator for the office of the Prosecuting Attorney, where I collaborate and manage projects and provide IT support. Looking forward to continuing to advance my career within the county.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Network Administrator
Snohomish County Prosecuting Attorney's Office
03.2023 - Current
- Fulfilled project management role regarding the planning, development, and implementation of new technology to comply with federal regulations.
- Provide advanced IT support for Prosecuting Attorney's office, Denny Juvenile Detention Center, and Dawson's Place.
- Manage account creation, user privileges, user onboarding/offboarding, network rights and system access.
- Responsible for development and documentation of standard operating procedures.
- Resolving technical issues with both hardware and software components.
- Manage department assets including placing orders for new machines, assigning assets (including setting them up and deploying them), and provisioning and de-provisioning machines, image and re-image machines.
Information Technology 2
Snohomish County
06.2022 - 03.2023
- Responsible for trouble-shooting and resolving problems with maintenance of PC/laptop/tablets, printers and other end-point devices.
- Ticket tracking and triaging.
- Provided support for users via phone, email, and chat.
- Provided support for users connecting to virtual machines.
- Performed machine configuration and deployment.
- Recorded events reported to Service Desk in tracking system.
System Administrator
Rushing Co.
10.2019 - 06.2020
- Worked independently to lead company-wide migration from an in person work to remote setting. This included setting up approximately one hundred employees with necessary hardware and software to complete their work with ease, created accounts and provided training and support to employees transitioning to use of Zoom and Microsoft Teams.
- Installed and maintained all Windows computers, printers, servers, and software systems in brand new expansion office location.
- Installed, maintained, troubleshooted, and analyzed computer software and hardware, network infrastructures, telecommunication/audiovisual equipment and provided support and training in regards to using these technologies.
- Provided network and system administration for both office locations.
- Set up and provided support with AV equipment for presentations.
- Responsible for account and permissions management and security training for new employees.
LMS Support Desk Manager
University of Montana
07.2018 - 07.2019
- Managed busy Help Desk that served the University of Montana's entire student body of nearly 11,000 and several hundred staff members.
- Oversaw IT operations for School of Lifelong and Extended Learning, including installation of new hardware, troubleshooting concerns, and performance repairs and upgrades to hardware and software.
- Accountable for the hiring, training, and supervision of help desk student employees. Provided help desk support alongside student employees.
- Designed training materials and trained students and faculty on use of Moodle LMS.
- Collaborated in weekly meetings with Accessibility Specialists to implement successful measures that ensured technology usability inclusive for diverse range of users of all abilities.
Computer Support Specialist
University of Montana
10.2017 - 12.2018
- Set up and deployment of computers and printers for students and faculty, ensured proper installation of cables, operating systems, and software.
- Oversaw the daily performance of computer systems, carried out preemptive maintenance, and repair of major and minor technical issues.
- Performed upgrades, maintenance, and set up of AV equipment.
- Maintained communications with students and faculty, noted any issues and their solutions for future reference.
- Aided decision making team to upgrade software and hardware on nearly thirty iMacs rather than buying new. Personally carried out all upgrades.
Education
Associate of Applied Science - Network Security And Administration
The University of Montana
Missoula, MT12-2019
Associate of Applied Science - General Studies
The University of Montana
Missoula, MT05-2019
Certificate of Applied Science - Computer Support
The University of Montana
Missoula, MT05-2019
Skills
- Hardware and software monitoring
- Data backup maintenance
- Network systems installation
- Data backups
- Project management
- Software asset management
- Computer support
Certification
CompTIA Project+
Languages
English
Timeline
Network Administrator
Snohomish County Prosecuting Attorney's Office
03.2023 - Current
Information Technology 2
Snohomish County
06.2022 - 03.2023
System Administrator
Rushing Co.
10.2019 - 06.2020
LMS Support Desk Manager
University of Montana
07.2018 - 07.2019
Computer Support Specialist
University of Montana
10.2017 - 12.2018
Associate of Applied Science - Network Security And Administration
The University of Montana
Associate of Applied Science - General Studies
The University of Montana
Certificate of Applied Science - Computer Support
The University of Montana
Similar Profiles
Kristen C. MillerKristen C. Miller
Paralegal at Washington State Office of the Attorney GeneralParalegal at Washington State Office of the Attorney General
Rachel MaxwellRachel Maxwell
Child Support Enforcement at Lafayette County Prosecuting Attorney's OfficeChild Support Enforcement at Lafayette County Prosecuting Attorney's Office
Isaac FortunatoIsaac Fortunato
Deputy Prosecuting Attorney at Thurston County Prosecuting Attorney's OfficeDeputy Prosecuting Attorney at Thurston County Prosecuting Attorney's Office
Susan CottonSusan Cotton
TEACHER at ARLINGTON PUBLIC SCHOOLSTEACHER at ARLINGTON PUBLIC SCHOOLS
Angel SolisAngel Solis
Contractor at Quality A-Plus Painting Services, LLCContractor at Quality A-Plus Painting Services, LLC