KYLE SKLOFF
Tampa
Summary
Customer service and logistics expert with a successful history of fostering positive customer relationships and optimizing operational efficiency. Proven track record in achieving and surpassing performance targets. Detail-oriented and organized, committed to enhancing customer satisfaction and streamlining logistics processes.
Overview
19
19
years of professional experience
Work History
Regional Fleet Manager
Blue Monkey Inc
1603 N 43RD ST TAMPA, FL 33605
01.2025 - Current
- Led and developed regional fleet personnel while collaborating with operations and leadership teams to align fleet resources with business needs and deliver reliable service.
- Managed regional fleet operations across multiple locations, ensuring vehicle availability, safety, and operational efficiency while minimizing downtime.
- Oversaw preventive maintenance programs, vendor partnerships, and repair operations to control costs and maximize fleet performance.
- Analyzed fleet performance metrics, maintenance trends, and operating expenses to identify cost-saving opportunities and improve overall efficiency.
- Ensured compliance with DOT regulations, company policies, and safety standards by maintaining accurate fleet records, licensing, registrations, and inspections.
Account Manager
AFC Logistics
Tampa, Florida
01.2024 - 10.2024
- Cultivated and maintained strong client relationships with tailored solutions.
- Managed a $50,000 book of business, ensuring client satisfaction and retention.
- Connected clients with customized logistics solutions to enhance efficiency.
- Anticipated and resolved logistics challenges, demonstrating strong problem-solving skills.
- Booked freight and coordinated with carrier sales to ensure seamless operations.
Logistics Operations Coordinator
Traffic Tech Inc
Tampa, FL
01.2023 - 01.2024
- Managed a $40,000 book of business, overseeing all aspects of client accounts to ensure satisfaction and profitability.
- Worked closely with senior leadership team to ensure compliance with organizational policies and procedures related to operations planning.
- Facilitated communication between various stakeholders including customers, suppliers, vendors, ensuring timely resolution of inquiries or concerns.
- Coordinated with other departments to ensure timely delivery of products and services to customers.
Dispatcher
Thyssenkrupp Elevator Dispatch
Tampa, FL
06.2016 - 12.2022
- Managed high call volume while maintaining professionalism and efficiency through effective multitasking.
- Resolved customer inquiries and complaints by employing strong problem-solving skills, enhancing customer satisfaction.
- Utilized computer systems for accurate data entry, tracking, and management of driver information, ensuring seamless operations.
Sales associate
Frito Lay
Tampa, FL
03.2011 - 06.2016
- Ensured products were organized and fully stocked according to customer preferences, promoting efficient sales.
- Organized and stocked products to align with customer preferences, enhancing shopping experience.
- Collaborated with sales teams to support goal achievement and foster a friendly, professional work environment.
- Creating monthly reports for management on store sales increases.
Customer service staff
Publix Supermarkets
Tampa, FL
01.2008 - 03.2014
- Addressed customer service inquiries promptly and accurately to uphold customer interests.
- Answered customer calls and resolved concerns, maintaining calm during high volume and challenging circumstances.
- Collaborated with upper management to implement changes that enhanced customer satisfaction.
- Trained staff on how to improve customer interactions.
Education
High School Diploma -
Hillsborough Community College
Tampa, FL06-2010
Skills
- Operations and Logistics
- Carrier Negotiations
- Vendor Relationship Management
- Safety Compliance
- Continuous improvement
- Critical Thinking
- Customer Satisfaction
PROFILE
11 years, 5 years
Timeline
Regional Fleet Manager
Blue Monkey Inc
01.2025 - Current
Account Manager
AFC Logistics
01.2024 - 10.2024
Logistics Operations Coordinator
Traffic Tech Inc
01.2023 - 01.2024
Dispatcher
Thyssenkrupp Elevator Dispatch
06.2016 - 12.2022
Sales associate
Frito Lay
03.2011 - 06.2016
Customer service staff
Publix Supermarkets
01.2008 - 03.2014
High School Diploma -
Hillsborough Community College