Kyle Smith
Zanesville,OH
Summary
Service Supervisor with outstanding abilities in assisting customers with various inquiries and tasks. Dependable and reliable with excellent training expertise. Experienced leading a team of diverse members by setting high expectations and treating everyone professionally and with respect.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Service Supervisor 2
Halliburton Energy Services
11.2014 - Current
- Handled customer complaints and inquiries.
- Assisted with training and development of team members.
- Successfully managed high-pressure situations, maintaining composure while finding solutions to complex problems quickly.
- Managed daily operations of the service department, maintaining a high level of organization and productivity.
- Monitored team's performance and gave feedback when necessary.
- Established strong relationships with clients, ensuring their needs were met and promoting long-term loyalty.
- Ensured all safety protocols were followed, resulting in a safe working environment for employees and customers alike.
- Coordinated resources effectively between multiple projects or tasks, ensuring deadlines were met consistently without sacrificing quality standards.
- Coordinated individual duties after careful evaluation of each employee's skill level and knowledge.
- Completed bi-weekly payroll for [Number] employees.
Education
High School Diploma -
Tri-Valley High School
Dresden, OH05.2011
Skills
- Class A CDL
- Technical knowledge
- Understanding of budgeting
- Complaint Handling
- Service Order Flow
- Task Delegation
- Management experience
- Progress Monitoring
- Policy Enforcement
- Service Delivery
- Staff Training
- Critical Thinking
- Paperwork Processing
- Documentation
- Reading Comprehension
- Customer Relations
- Conflict Mediation
- Team Development
Certification
- CPR/first aid
- Class A CDL
- Forklift
Timeline
Service Supervisor 2
Halliburton Energy Services
11.2014 - Current
High School Diploma -
Tri-Valley High School
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