Robert Alvarez
Service Supervisor
Fayetteville,GA
Summary
An experienced effective team member and Service Supervisor for Old Dominion, a top 2 LTL Carrier, with 4 years tenure, at their 3rd largest terminal within the United States. Performed as a highly effective, award winning, Supply Chain Supervisor and maintained a proven track record of decreasing the Atlanta terminal’s Operating Ratio while increasing employee productivity. Oversaw the dock’s daily operation with clear communication between Regional Leadership, Terminal Managers, and dock employees.
Overview
9
9
years of professional experience
10
10
years of post-secondary education
1
1
Language
Work History
Service Supervisor
Old Dominion Freight Line, Inc.
Conley, Georgia
03.2021 - 10.2024
- Monitored KPI of 140 team member's, coached, and supported dockworkers to drive productivity from 2.5 bills/hr to 4.0.
- Assisted with training and development of new Service Supervisors and Management Program Trainees.
- Ensured all safety protocols were followed, resulting in an OSHA compliant safe working environment for employees.
- Decreased operating expenses in my service area by an average of 25%.
- Held pre-shift meetings to communicate daily goals set by leadership.
Master Technician
Onepath Systems
Kennesaw, Georgia
04.2016 - 03.2021
- Monitored KPI. Coached and trained new technicians through our dispatch and workflow process.
- Traveled to trouble service centers throughout the Southeast to retrain and supervise technicians.
- Consistently maintained above 95% service quality rating for commercial account installs and repairs.
- Increased fleet operability from 60% to 95%
Education
MBA - Business Administration And Management
Strayer University
Morrow, GA 10.2022 - Current
Bachelor of Arts - Creative Writing
Valdosta State University
Valdosta, GA 08.2004 - 05.2012
Skills
Operational planning
Management and training experience
AS400 Proficient- LTL industry's standard operating system
Microsoft Word, Excel, Outlook, and Sharepoint
Task delegation
Class A CDL
Forklift Certified
Accomplishments
Promoted 3 times over a period of 3 years
Awarded Old Dominion's 2.0 Award for Excellence of Quality and Service.
Received multiple commendations for Outstanding Achievements.
Retained a Fortune100 account by developing freight loading and securing practices which became adopted as company wide standard.
Timeline
MBA - Business Administration And Management
Strayer University
10.2022 - Current
Service Supervisor
Old Dominion Freight Line, Inc.
03.2021 - 10.2024
Master Technician
Onepath Systems
04.2016 - 03.2021
Bachelor of Arts - Creative Writing
Valdosta State University
08.2004 - 05.2012
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