Gerald Dickerson
Niskayuna,NY
Summary
Dynamic Field Operations Manager with a robust track record in leading high-performing teams, developing impactful training programs, and enhancing quality assurance processes. Expertise in evaluating operational workflows, identifying challenges, and executing effective improvement strategies consistently drives organizational success. Recognized for achieving operational excellence through strategic decision-making and strong leadership capabilities, with proficiency in planning and executing comprehensive project plans. Proven ability to guide teams in meeting project milestones and implementing efficient processes that align with overarching business goals.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Delivery Service Center Supervisor
SYSCO Food Services
05.2025 - Current
- Supervises the daily work and safety of delivery associates, including adherence to standard operating procedures, adherence to planned routes, and providing safe and efficient customer service.
- Analyzes live and historical data to ensure accuracy for maintaining optimal delivery plans and on-time customer service.
- Reviews delivery productivity reporting to the appropriate supervisor for review and determination.
- Interprets, trains and consistently applies company policies, protocols and procedures including but not limited to food safety, DOT (department of transportation), record keeping, performance expectations, and safe work methods, etc.
- Recommends work schedules including stop changes, classification changes, customer open/close times, window expectations and provides to the appropriate person for necessary changes.
Field Operations Manager
Verizon
09.2017 - 09.2024
- Trained, coached, and counseled direct reports through observed employee quality and safety performance.
- Engaged with employees to manage, evaluate, and meet team performance and business metrics.
- Conducted employee performance appraisals and communicating feedback effectively.
- Supported the installation, maintenance, and construction of network services.
- Evaluated trends in data and identifying the root cause of issues to develop solutions to customer service or network issues.
- Interacted with customers as needed to ensure service satisfaction.
- Managed mandatory training on compliance, safety, systems, and general process changes.
- Maintained and secured administrative records for tracking employee attendance, records of work performed, training completed, and other important metrics.
- Resolved grievances and workplace issues to maintain and enhance a positive working environment.
Service Technician ESIV
EnerSys
07.2016 - 09.2017
- Explained diagnostic findings to customers and outlined repair or service options.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Inspected equipment to diagnose operational issues.
- Adhered to safety protocols and policies to reduce workplace hazards.
- Diagnosed and repaired problems with electrical and mechanical systems.
Tractor Trailer Operator
Price Chopper
10.2015 - 07.2016
- Operated tractor-trailer truck in accordance with all federal, state, and local requirements.
- Verified load to ensure compliance with shipping documents.
- Adhered to all safety policies, procedures, and best practices while performing tasks in a manner that promotes safety at all times.
Depot Supervisor
NUCO2
02.2015 - 10.2015
- Directly supervised a minimum of 700 accounts and three employees in the depot.
- Responsibilities included interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints; and resolving problems.
- Tracked and reported both individual and department productivity, quality and staffing levels and reported progress and concerns.
- Made sound financial decisions in regards to waste, exceptions and junk outs related to local profit and loss.
Supervising Driver/Dispatcher
Medical Delivery Services
02.2012 - 02.2015
- Managed dispatches of emergency nuclear medicine from pharmacy to partner hospitals.
- Handled logistics of approximately 30 hospitals within a 300-square-mile radius throughout five states.
- Scheduled drivers with special attention to adverse weather and timing conflicts.
- Maintained leadership presence over the road while completing deliveries.
Tractor Trailer Operator
Coca-Cola
09.2010 - 02.2012
- Loaded and unloaded cargo from trailers using a pallet jack or hand truck.
- Performed daily pre-trip inspections of tractor trailer to ensure safe operation.
- Operated vehicle in accordance with applicable state and federal regulations.
- Maintained driver log books, inspection reports, and other required documentation.
Education
Some College (No Degree) - Human Development and Family Studies
Schenectady County Community College
High School Diploma -
Guilderland High School
06-2000
Skills
- Logistics Management
- Strategic Planning
- Service Delivery Management
- Operational planning
- Asset Management
- Training and mentoring
- Staff recruitment
- Incident Response
- KPI Tracking
- Team Supervision
- Operational Efficiency
- Staff Oversight
- Network architecture design
- Network systems installation
- Network performance monitoring
Accomplishments
Instituted the 'Three Cone Method' allowing smaller vehicles to have a higher visibility during roadside operations. Adopted company wide by Verizon.
Certification
Commercial Driver License: Class A, Double/Triple, Tanker, School, Passanger, Tow
Former TWIC Holder with HAZMAT Certfication
Competent Person Certified (Soil and Excavation)
Timeline
Delivery Service Center Supervisor
SYSCO Food Services
05.2025 - Current
Field Operations Manager
Verizon
09.2017 - 09.2024
Service Technician ESIV
EnerSys
07.2016 - 09.2017
Tractor Trailer Operator
Price Chopper
10.2015 - 07.2016
Depot Supervisor
NUCO2
02.2015 - 10.2015
Supervising Driver/Dispatcher
Medical Delivery Services
02.2012 - 02.2015
Tractor Trailer Operator
Coca-Cola
09.2010 - 02.2012
High School Diploma -
Guilderland High School
Some College (No Degree) - Human Development and Family Studies
Schenectady County Community College
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