Melinda Avalos
Rio Rancho,NM
Summary
Professional with a strong commitment to continuous growth and skill enhancement in dynamic environments. Demonstrated ability to build effective team relationships and deliver exceptional customer experiences. Experienced in fast-paced settings, showcasing adaptability and proactive problem-solving skills. Proven success in leading transportation teams in high-volume environments while managing regulations and producing professional correspondence.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Delivery Service Center Supervisor
Sysco
Albuquerque, NM
07.2019 - Current
- Manage daily tasks and ensure safety compliance for delivery team members
- Examine live and historical data to validate accuracy for sustaining optimal delivery strategies and timely customer service
- Process payroll and calculate driver incentive pay for delivery colleagues.
- Analyze, instruct, and enforce adherence to company policies and protocols for food safety, DOT performance, and safe work practices.
- Oversee daily routes while supporting customer service team in addressing customer inquiries and concerns
- Support delivery partners in resolving equipment issues to ensure proper sign-in across all programs tracking delivery routes, DOT hours, and pay.
- Support delivery partners in resolving delivery challenges related to routing and customer modifications
- Discussed job performance problems with employees, identifying causes and issues to find solutions.
- Maintained open communication channels with employees regarding changes in policies or procedures that affect them directly.
- Coordinated with other departments within the organization to resolve complex customer inquiries or complaints quickly.
Merchandising Coordinator
Sysco
Albuquerque, NM
12.2018 - 07.2019
- Source special order inventory from vendors to ensure stock levels and meet customer demand
- Facilitate technical support, customer relations, and personnel management for major programs and projects.
- Collaborate with pricing department, vendors, and corporate to verify accurate pricing of all Purchase Orders
- Assist with inventory tasks including cycle counts
Human Resource Administrator
Sysco
Albuquerque, NM
07.2017 - 12.2018
- Implement and uphold comprehensive and precise filing systems.
- Management of transactional core HR functions (new associate orientation, unemployment claims, onboarding, exit interviews, etc)
- Support and enhance eTime system alongside payroll-related activities.
- Manage and dispatch hot shot orders
- Facilitated conflict resolution processes to address workplace issues and promote a positive work environment.
- Developed and implemented HR policies and procedures to support organizational goals and compliance.
- Acted as a liaison between employees and upper-level management when needed.
Customer Service Representative
State Farm
El Paso, TX
05.2016 - 06.2017
- Build customer rapport and provide timely follow-up when needed
- Handle incoming calls and organize appointment arrangements
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Updated databases with new and modified customer data.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
Customer Service Representative
State Farm
Albuquerque, NM
03.2015 - 05.2016
- Develop customer rapport and execute follow-up actions as appropriate
- Deliver prompt, accurate, and friendly customer service regarding insurance availability, eligibility, coverages, policy changes, transfers, claims, and billing clarification.
- Developed leads while scheduling appointments to optimize sales pipeline.
Marketed appropriate products to clients, ensuring alignment with their needs. - Updated databases with new and modified customer data.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
Lease / Rental Manager
Roberts Truck Center
Albuquerque, NM
02.2005 - 01.2012
- Sustain ongoing influx of potential customers through proactive prospecting, networking, and referral initiatives
- Enhance rental fleets revenue through strategic relationship management with local and regional customers
- Propose solutions tailored to customer needs derived from customer interests
- Manage contracts, account records, and invoicing
- Log fuel drops and communicate current mpg expenses to Rental / Service
- Daily fuel invoicing and reconciliation
- Oversee trip records and quarterly road tax billing
- Performed daily inspections of rental yards to guarantee equipment readiness.
Handled rental billing tasks, ensuring precision in financial transactions.
Directed rental asset management efforts, improving overall fleet performance and reliability. - Supported service operations during Service Manager absence
- Ensured compliance with federal, state, and local regulations regarding rentals and leases.
Education
Some College (No Degree) - Business Administration
Central New Mexico Community College
Albuquerque, NMSkills
- Coaching and development
- Decision-making
- Critical thinking
- Attention to detail
- Organizational efficiency
- Leadership and mentoring
- Continuous improvement
- Management skills
- Microsoft proficiency
- Emotional intelligence
- Effective communication
- Operations management
- Time management
- Safety compliance
- Payroll administration
- Route optimization
- Problem solving
Affiliations
- Traveling
- Reading
- Cooking
- Hosting gatherings
Accomplishments
- Reduced Company postage budget by 17.8%
- Detected and documented the misuse of over 300 hours of company time within a month.
- Successfully managed and maintained Delivery Partners' HOS violations below the target for 64 consecutive weeks.
- Preparation for all events including associate recognition events
Certification
- Coaching and Feedback
- Effective communication
- Frontline leadership
References
References available upon request.
Timeline
Delivery Service Center Supervisor
Sysco
07.2019 - Current
Merchandising Coordinator
Sysco
12.2018 - 07.2019
Human Resource Administrator
Sysco
07.2017 - 12.2018
Customer Service Representative
State Farm
05.2016 - 06.2017
Customer Service Representative
State Farm
03.2015 - 05.2016
Lease / Rental Manager
Roberts Truck Center
02.2005 - 01.2012
Some College (No Degree) - Business Administration
Central New Mexico Community College