Uriah Vironet
Atlanta,GA
Summary
Highly motivated Cabin Service Supervisor with 4 years of experience with comprehensive knowledge of in-flight services and cabin management. Demonstrates strong leadership skills, ensuring safety and comfort of passengers while maintaining excellent service standards. Proven ability to handle critical situations with calmness and efficiency, resulting in improved customer satisfaction ratings. Experienced in team development, fostering a culture of collaboration, respect, scheduling appointments and high performance.
Overview
8
8
years of professional experience
2021
2021
years of post-secondary education
Work History
Cabin Service Supervisor
Primeflight Aviation
Atlanta, GA
07.2024 - Current
- Supervised cabin crew to ensure compliance with safety and service standards.
- Coordinated cabin preparation for arrival and departure of flights.
- Managed inventory of supplies for cabin services and restocking needs. Adhering to company and the airlines.
- Implemented operational improvements to enhance service efficiency in cabins.
- Resolved passenger concerns related to cabin services promptly and effectively.
- Monitored staff performance and provided feedback for improvement.
- Resolved customer complaints promptly in a professional manner.
- Supervised and coordinated cabin service team members to ensure timely completion of tasks.
Cabin Supervisor
Accufleet international
Atlanta, GA
08.2021 - 07.2024
- Supervised cabin crew to ensure compliance with safety protocols.
- Coordinated pre-flight briefings and operational updates for cabin staff.
- Managed passenger boarding process to maintain timely departures.
- Communicated with ground operations regarding cabin readiness and requirements.
- Ensured adherence to company standards for passenger comfort and safety.
- Conducted pre-flight safety checks and inspections of aircraft cabins.
- Facilitated conflict resolution among crew members during flights.
- Oversaw the stocking of aircraft galleys with food, beverages, supplies, and amenities for passengers.
- Managed seating arrangements for passengers according to airline policy or special requests from customers.
- Ensured that cabin crew members adhered to company policies, regulations, and guidelines related to passenger safety and comfort.
- Wrote shift reports detailing housekeeping activities, room vacancies and timekeeping data.
Logistics focus Amazon remote
Customer Service Center
Atlanta, GA
09.2021 - 01.2022
- Completed day-to-day duties accurately and efficiently.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Identified needs of customers promptly and efficiently.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Assisted with customer requests and answered questions to improve satisfaction.
- Processed orders and managed inventory in the system accurately.
- Answered customer inquiries and provided accurate information regarding products and services.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Legends headquarters
Waitress, server
Stockbridge, GA
02.2019 - 08.2019
- Completed day-to-day duties accurately and efficiently.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Identified needs of customers promptly and efficiently.
- Provided excellent customer service to enhance dining experiences.
- Assisted with taking and processing customer orders efficiently.
- Coordinated with kitchen staff to ensure timely meal delivery.
- Upsold menu items to improve overall guest satisfaction.
- Handled cash transactions accurately and managed payment processing.
- Performed opening and closing side duties including cleaning tables, chairs and floors.
- Greeted customers and provided menus.
ABM industries
cleaning company
Atlanta, GA
01.2018 - 06.2018
- Completed day-to-day duties accurately and efficiently.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Maintained updated knowledge through continuing education and advanced training.
- Sanitized all high-touch areas using approved chemicals.
- Stocked restroom supplies such as toilet paper, soap, and paper towels.
- Swept and mopped floors, vacuumed carpets, and dusted surfaces in all areas of the facility.
- Assisted in training new team members on proper cleaning techniques.
Education
Associate of Science - Nursing Science
Denmark Technical College
Denmark, SC 01.2019 - 08.2021
Maynard Jackson High School
Atlanta, GASkills
- Cabin safety compliance
- Service coordination
- Inventory management
- Operational improvement
- Passenger assistance
- Employee engagement
- Task delegation
- Microsoft office
- Cleanliness and sanitation
- Team oversight
- Professional appearance
- Adaptability and flexibility
- Airline operations
- Multitasking and organization
- Sales expertise
- Company policy adherence
- briefing
- Customer service
- Staff supervision
- Scheduling coordination
- Operational planning
Timeline
Cabin Service Supervisor
Primeflight Aviation
07.2024 - Current
Logistics focus Amazon remote
Customer Service Center
09.2021 - 01.2022
Cabin Supervisor
Accufleet international
08.2021 - 07.2024
Legends headquarters
Waitress, server
02.2019 - 08.2019
Associate of Science - Nursing Science
Denmark Technical College
01.2019 - 08.2021
ABM industries
cleaning company
01.2018 - 06.2018
Maynard Jackson High School