Dannia Trejos Quiroz
Summary
Flexible hard worker ready to learn and contribute to team success.
Highly motivated Cabin Service Supervisor with comprehensive knowledge of in-flight services and cabin management. Demonstrates strong leadership skills, ensuring safety and comfort of passengers while maintaining excellent service standards. Proven ability to handle critical situations with calmness and efficiency, resulting in improved customer satisfaction ratings. Experienced in team development, fostering a culture of collaboration, respect, and high performance.
Overview
6
6
years of professional experience
Work History
Cabin Service Supervisor
G2 Secured Staff
San Francisco
03.2019 - Current
- Resolved customer complaints promptly in a professional manner.
- Provided guidance to employees on proper methods of handling hazardous materials during cleaning operations.
- Stayed current on strengths, training and knowledge of each team member in order to coordinate optimal tactical strategies.
- Adhered strictly to airline rules, regulations, policies and procedures related to aircraft servicing and security.
- Prepared reports summarizing daily activities and submitted them to management.
- Performed daily maintenance checks on equipment used by the cabin service team.
- Supervised and coordinated cabin service team members to ensure timely completion of tasks.
- Trained new hires on safety regulations, customer service standards, and job responsibilities.
- Ensured compliance with company policies and procedures regarding cleanliness, safety, security, and customer service.
Education
High School Diploma -
INAP
Nicaragua 12-2012
Skills
- Customer service
- Team management
- Employee training
- Regulatory compliance
- Safety procedures
- Conflict resolution
- Report preparation
- Task coordination
- Time management
- Communication skills
- Problem solving
- Multitasking and organization
- Issue resolution
- Flight safety
- Aircraft inspection
- Safety audits
- Teamwork and collaboration
- Preflight briefings
- Mission planning
- Adaptability
- Assign duties
- Adaptability and flexibility
- Crew scheduling
- Organizational skills
- Aviation regulations compliance
Languages
Spanish
Native/ Bilingual
English
Professional
References
References available upon request.
Timeline
Cabin Service Supervisor
G2 Secured Staff
03.2019 - Current
High School Diploma -
INAP