Summary
Overview
Work History
Education
Skills
Languages
Interests
Timeline
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Kyle Smith

Olney,MD

Summary

Expert at providing an A+ customer service experience for any situation coupled with a basic understanding of American Sign Language to be able to assist anyone of any background with whatever needs that are required to be met. Bolsters a typing speed of 172 words per minute if any task in particular requires a fast typist; whether that be dictation or otherwise. Caring and empathetic in order to relate to anyone on a more personal level.

Overview

11
11
years of professional experience

Work History

Shopper

Harris Teeter
10.2022 - 01.2024
  • Consistently met deadlines and quality goals for accuracy and timeliness.
  • Reviewed customer orders closely to locate desired items and checked app regularly to identify changes.
  • Selected correct products based on customer needs, product specifications and applicable regulations.
  • Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.

Customer Service Representative

Dominos Pizza Inc.
08.2014 - 05.2021
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.
  • Collaborated with team members to develop best practices for consistent customer service delivery.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.

Bagger

Giant
07.2013 - 08.2014
  • Collected and returned all hand baskets and shopping carts to proper place for new customer use.
  • Assisted with maintaining clean and organized store appearance.
  • Answered customer inquiries and provided product guidance.
  • Bagged customer purchases while paying mind to industry best practices.

Education

No Degree - American Sign Language

Montgomery College
Rockville, MD

High School Diploma -

Sherwood High School
Sandy Spring, MD
08-2013

Skills

  • Basic and foundational level understanding of American Sign Language that can be utilized in assisting any individual that is Deaf or Hard of Hearing
  • Product picking
  • Customer service expertise
  • Patience and Empathy
  • Typing speed of 172 words per minute

Languages

English
Native or Bilingual
American Sign Language
Elementary

Interests

  • Staying healthy and in shape by doing daily exercises including, but not limited to: Walking, cycling, hiking, strength training, conditioning
  • Playing video games
  • Regularly socializing with friends in person multiple times a week

Timeline

Shopper

Harris Teeter
10.2022 - 01.2024

Customer Service Representative

Dominos Pizza Inc.
08.2014 - 05.2021

Bagger

Giant
07.2013 - 08.2014

No Degree - American Sign Language

Montgomery College

High School Diploma -

Sherwood High School

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Kyle Smith