Summary
Work History
Education
Skills
Interests
Portfolio
ACHIEVEMENTS
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KYLE SOSCIE

KYLE SOSCIE

Raleigh,NC

Summary

Support-focused IT associate with a strong technical foundation and a passion for customer success seeking to leverage exceptional communication and organization skills as a Helpdesk Dispatcher. Proficient in Microsoft Office (Word and Excel). Adept at managing multiple workstreams and eager to support team workflows through precise scheduling, multitasking, and basic troubleshooting. Proven ability to deliver solutions through collaboration and creative problem-solving. Offering a unique blend of creativity and analytical thinking, while eager to learn and grow in a creative teamwork environment.

Work History

User Experience Manager

Two Robots Studios
Richmond, Virginia
09.2024 - Current
  • Serves as primary point of contact between game developers and the player community
  • Oversees online community management including, developing engaging content, responding to inquiries, building and maintaining a safe and respectful environment, actively participating in conversations, gathering feedback, and encouraging interaction among community members
  • Monitor community trends, proactively identify potential problems, and work towards resolution

Marketing Intern

Commonwealth Autism
Richmond, Virginia
05.2025 - 09.2025
  • Organized market research data and survey responses
  • Compiled monthly marketing performance reports with key metrics
  • Analyzed website traffic and user engagement metrics to inform marketing strategies.

Sales Associate Intern

Good Foods
Richmond, Virginia
01.2025 - 05.2025
  • Served as a frontline representative, welcoming customers with a friendly, professional demeanor
  • Organized and replenished stock and provided knowledgeable assistance about store products, promotions, and locations, enhancing customer shopping experience.

Education

Bachelor of Science - Game Art and Interactive Design

Southern New Hampshire University
Manchester, NH
05-2025

Microsoft IT Support Specialist Professional Certificate -

Coursera
01.2026 - Current

Skills

  • Microsoft Windows 365
  • Google Workspace
  • Customer/Player Support
  • Technical Troubleshooting/Diagnostics
  • Networking Fundamentals (TCP/IP, Security)
  • Cybersecurity & Data Protection
  • Creative Writing
  • Character Design/Dialogue
  • World building/Lore Compiling
  • Creative Teamwork skills
  • Substance Painter, Unreal Engine, Maya, ZBrush

Interests

A Creative Writing hobbyist with a great attention for detail, nuance, and player engagement Spends a great deal of time developing personal writing and worldbuilding projects that span various genres and topics (Fantasy, Sci-Fi, Historical Fiction) Other hobbies involve being a collector of rare Transformers figures and media

Portfolio

Featured Picture
Robot (top)
Featured Picture
Robot (bottom)
Featured Picture
Space Diner
Featured Picture
Space Diner (detail)
Featured Picture
Space Diner (detail)

ACHIEVEMENTS

Hero Forge: Community Theme Contest - First Place Winner, March 2024 & August 2024

Awards: Academic Excellence: Presidents List, Southern New Hampshire University, 2020-2024

Honors: Eagle Scout Award, BSA Scouting America, 2019

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KYLE SOSCIE