Herman Dailey
Prosper
Summary
Accomplished Information Technology Professional and Market Operation Manager with a proven track record of enhancing operational efficiency and customer satisfaction. Skilled in IT, project management, and outstanding communication, adept at fostering vendor relations and leading cross-functional teams to success. Achieved significant improvements in staff development and system operations. I'm detail oriented and a natural leader with strong conflict management skills. Looking to grow long term with a good company.
Overview
18
18
years of professional experience
Work History
Market Operation Manager
HCA - Medical City ASD
04.2022 - 06.2023
- Managed 15 facilities in North Texas and Oklahoma, Oversea and led projects for all the facilities like Windows refresh, PC refresh, and acquisitions of new facilities in the market
- Improved customer satisfaction rates by addressing concerns promptly and implementing feedback-driven improvements.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Managed cross-functional teams, fostering collaboration and driving successful project completion.
- Implemented innovative solutions to complex problems, resulting in improved overall performance.
- Implemented training programs for staff development, leading to increased skill levels and enhanced job satisfaction among employees.
- Enhanced market operations efficiency by streamlining processes and implementing new strategies.
- Negotiated key partnerships with vendors, suppliers, and other stakeholders for improved collaboration and resource allocation.
HCA - Interim Associate Director/ Sr. Tech Analyst
Medical City Heart and Spine
08.2021 - 04.2022
- Implemented and support facility and division desktop equipment, the key technical resource responding to end user desktop incidents and request reported to the Service Desk. Adheres to and support company IT policies and procedures, and recommend process changes tat improve the implementation, maintenance and support of IT&S desktop equipment and software
- Fostered a culture of continuous improvement by encouraging staff to share innovative ideas and providing resources for professional development.
- Prioritized tasks and allocated resources appropriately to keep teams focused and productive.
- Assisted senior leadership in managing all aspects of operations.
- Managed and led cross-functional teams for multiple small, medium and large-scale projects, successfully completing each on time and within budget constraints.
- Trained and developed staff for specific projects and ongoing operational needs.
HCA - Tech Analyst II - Team Lead
Medical City Dallas
03.2019 - 08.2021
- Assisted with deployment issues by clarifying user questions and identifying problems.
- Optimized system performance through regular maintenance and updates, resulting in increased efficiency.
- Implemented and support facility and division desktop equipment, the key technical resource responding to end user desktop incidents and request reported to the Service Desk.
- Oversaw technology services delivery, consulting with relevant personnel to assist with migration and troubleshooting.
- Improved system efficiency by conducting regular technology assessments and implementing updates like windows refresh and IPhone refresh when needed.
- Install and repair facility and division desktop equipment and software per company standards and guidelines, including but not limited to terminals, personal computers, printers, cabling, and related software products.
- Project lead on facility and division IT projects
Tech Analyst I
HCA - Medical City Plano
08.2017 - 03.2019
- Assisted with deployment issues by clarifying user questions and identifying problems.
- Optimized system performance through regular maintenance and updates, resulting in increased efficiency.
- Install and repair facility and division desktop equipment and software per company standards and guidelines, including but not limited to terminals, personal computers, printers, cabling, and related software products.
- Tested modified programs to correct adverse impacts on programs or systems operations.
- Implemented windows refresh for the facility
- Implemented and support facility and division desktop equipment, the key technical resource responding to end user desktop incidents and request reported to the Service Desk.
Hospital Security Officer
Medical City Plano: Security Reconnaissance Team
08.2016 - 08.2017
- Responded promptly to alarms or calls for assistance from hospital staff or patients, deescalating tense situations when necessary.
- Assisted in emergency situations, providing timely response and coordination with medical staff for patient safety.
- Enhanced hospital security by conducting regular patrols and identifying potential safety hazards.
- Maintained detailed logs of daily activities, incidents, and actions taken during shifts as evidence in potential legal proceedings or investigations.
COO/VP of Operations and Sales
Million Vodka (MGF First LLC)
02.2012 - 04.2016
- Managed budgets and financial forecasting to ensure fiscal responsibility and maintain profit margins.
- Facilitated regular leadership meetings to discuss progress on strategic goals, identify opportunities for improvement, and address challenges proactively.
- Developed high-performing teams through effective hiring, training, and performance management strategies.
- Negotiated key partnerships with vendors, suppliers, and other stakeholders for improved collaboration and resource allocation.
- Responsible for productivity and effectiveness of sales in the company.
- Oversaw day-to-day operations to keep organization running smoothly while meeting business goals.
- Negotiated contracts and agreements to secure favorable terms and maximize profits.
- Analyzed industry trends and tracked competitor activities to inform decision making.
Sales Department Lead
AT&T
02.2005 - 01.2012
- B2B and Individual Sales
- Established a reputation as an industry expert within the organization as well as among clientele by remaining current on market developments and emerging technologies.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Set and achieved company defined sales goals.
- Selected correct products based on customer needs, product specifications and applicable regulations.
- Built diverse and consistent sales portfolio. (UVERSE and Directv)
Education
Bachelor of Science - Information Technology
Grantham University
Lenexa, KS05-2019
Skills
- Sales operations
- PC Refresh
- Windows Refresh
- Business intelligence
- Project management
- Staff management
- Vendor relations
- Customer service
- Operations management
- Outstanding communication skills
- Microsoft Windows 365
- PC setup and installation and system operations training
Timeline
Market Operation Manager
HCA - Medical City ASD
04.2022 - 06.2023
HCA - Interim Associate Director/ Sr. Tech Analyst
Medical City Heart and Spine
08.2021 - 04.2022
HCA - Tech Analyst II - Team Lead
Medical City Dallas
03.2019 - 08.2021
Tech Analyst I
HCA - Medical City Plano
08.2017 - 03.2019
Hospital Security Officer
Medical City Plano: Security Reconnaissance Team
08.2016 - 08.2017
COO/VP of Operations and Sales
Million Vodka (MGF First LLC)
02.2012 - 04.2016
Sales Department Lead
AT&T
02.2005 - 01.2012
Bachelor of Science - Information Technology
Grantham University
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