Kyle Spera
Shelton,CT
Summary
Diligent Technician with extensive hands-on experience in installing, repairing, and maintaining garage doors and related systems. Proven ability to diagnose issues accurately and implement effective solutions, ensuring optimal functionality and customer satisfaction. Demonstrated expertise in mechanical troubleshooting and customer service. Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Overview
7
7
years of professional experience
Work History
Garage Door Technician
J.A.G. & Sons Overhead Door
05.2022 - Current
- Recorded detailed notes on each project to maintain comprehensive client records and facilitate future service visits if needed.
- Completed complex garage door installations, ensuring long-lasting functionality and seamless operation.
- Performed routine maintenance tasks on various garage door systems to prolong their lifespan and prevent future malfunctions.
- Assisted with inventory management by accurately tracking parts used for each job, reducing waste and maintaining adequate stock levels.
- Participated in regular continuing education courses to stay current on industry knowledge while expanding my expertise as a Garage Door Technician.
Customer Service Representative
Astralite, Inc.
08.2019 - 05.2022
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Delivered prompt service to prioritize customer needs.
- Met customer call guidelines for service levels, handle time and productivity.
- Created and maintained detailed database to develop promotional sales.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
- Identified and resolved discrepancies and errors in customer accounts.
- Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
Client Service Representative
H&r Block
01.2018 - 04.2020
- Handled sensitive client information with discretion, ensuring confidentiality at all times.
- Delivered outstanding customer service by maintaining a professional demeanor during high-pressure situations.
- Managed incoming calls, providing prompt and accurate information to clients about products and services.
- Maintained accurate record-keeping with proactive attention to client information updates.
Education
Bachelor of Arts - History
Iona College
New Rochelle, NY05-2017
Skills
- Power tool operation
- Hand tool proficiency
- Track alignment
- Vehicle maintenance
- Garage door repair
- Opener installation
- Sectional door assembly
- Residential door service
- Problem-solving
- Diagnosing problems
- Excellent communication
- Product knowledge
Timeline
Garage Door Technician
J.A.G. & Sons Overhead Door
05.2022 - Current
Customer Service Representative
Astralite, Inc.
08.2019 - 05.2022
Client Service Representative
H&r Block
01.2018 - 04.2020
Bachelor of Arts - History
Iona College
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